Journal of Service Management

metrics 2024

Elevating Service Management through Collaborative Research

Introduction

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.

Metrics 2024

SCIMAGO Journal Rank2.62
Journal Impact Factor7.80
Journal Impact Factor (5 years)10.10
H-Index88
Journal IF Without Self7.80
Eigen Factor0.00
Normal Eigen Factor0.92
Influence2.17
Immediacy Index1.20
Cited Half Life5.30
Citing Half Life6.70
JCI1.98
Total Documents571
WOS Total Citations3952
SCIMAGO Total Citations9502
SCIMAGO SELF Citations812
Scopus Journal Rank2.62
Cites / Document (2 Years)12.45
Cites / Document (3 Years)11.31
Cites / Document (4 Years)12.06

Metrics History

Rank 2024

Scopus

Business, Management and Accounting (miscellaneous) in Business, Management and Accounting
Rank #1/189
Percentile 99.47
Quartile Q1
Strategy and Management in Business, Management and Accounting
Rank #9/478
Percentile 98.12
Quartile Q1
Tourism, Leisure and Hospitality Management in Business, Management and Accounting
Rank #6/146
Percentile 95.89
Quartile Q1

IF (Web Of Science)

MANAGEMENT
Rank 28/401
Percentile 93.10
Quartile Q1

JCI (Web Of Science)

MANAGEMENT
Rank 26/402
Percentile 93.53
Quartile Q1

Quartile History

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