Journal of Service Management
Scope & Guideline
Elevating Service Management through Collaborative Research
Introduction
Aims and Scopes
- Service Ecosystems and Value Co-Creation:
Research often explores interactions within service ecosystems where multiple stakeholders collaborate to create value. This includes examining roles of employees, customers, and technology in these dynamic settings. - Digital Transformation and Innovation in Services:
The journal emphasizes the impact of digital technologies on service delivery, including the use of AI, robotics, and digital platforms to enhance customer experiences and streamline operations. - Employee and Customer Engagement:
A significant focus is placed on understanding the engagement journeys of both employees and customers, including factors that foster loyalty, satisfaction, and overall service quality. - Sustainability and Responsible Business Practices:
There is a consistent emphasis on sustainability within service management, exploring how organizations can operate responsibly and ethically while meeting customer expectations. - Methodological Advances in Service Research:
The journal promotes innovative research methodologies, encouraging rigorous empirical studies and theoretical frameworks that enhance the understanding of service phenomena.
Trending and Emerging
- Artificial Intelligence and Automation in Services:
There is a growing interest in exploring the role of AI and automation, particularly regarding their impacts on service delivery, employee roles, and customer experiences. - Responsible and Sustainable Service Practices:
Emerging themes include responsible business practices and sustainability, reflecting a heightened awareness of environmental, social, and governance (ESG) issues within service management. - Integration of Customer and Employee Experiences:
Recent research emphasizes the interconnectedness of customer experience (CX) and employee experience (EX), highlighting how enhancing one can positively influence the other. - Health and Well-Being in Service Contexts:
The journal is increasingly focusing on health-related services and well-being, particularly in light of the COVID-19 pandemic, which has transformed service delivery and customer expectations. - Digital Service Innovation Frameworks:
There is an emerging trend towards developing frameworks that conceptualize and guide digital service innovation, addressing the challenges and opportunities presented by new technologies.
Declining or Waning
- Traditional Service Management Theories:
There seems to be a decline in the publication of papers relying solely on traditional service management theories without integrating contemporary issues such as digitalization and sustainability. - Focus on In-Person Service Interactions:
With the rise of digital services and automation, research centered around in-person service interactions, particularly in sectors like retail and hospitality, appears to be receiving less attention. - Static Customer Satisfaction Metrics:
There is a noticeable reduction in studies that solely focus on static metrics of customer satisfaction, as the field increasingly shifts towards dynamic and holistic approaches to understanding customer experiences.
Similar Journals
Cornell Hospitality Quarterly
Elevating Knowledge in Tourism and HospitalityCornell Hospitality Quarterly, published by SAGE Publications Inc, stands as a premier journal in the domain of Tourism, Leisure, and Hospitality Management. With an impressive impact factor demonstrated by its Q1 ranking in the 2023 category, the journal was established to foster dialogue and disseminate research that impacts the hospitality industry. With its Scopus rank placing it at #25 out of 146 in its field, the journal is not only respected but also widely recognized for its contribution to advancing knowledge among academia and industry practitioners. The journal, which has been in circulation since 2008 and will continue through 2024, emphasizes high-quality, empirical research and theoretical developments in hospitality management. As an accessible publication, Cornell Hospitality Quarterly provides vital insights and innovative perspectives that cater to researchers, professionals, and students eager to enhance their understanding of this dynamic field.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
Transforming Business Practices for TomorrowTOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.
Journal of Quality Assurance in Hospitality & Tourism
Championing Quality in the Heart of Hospitality & TourismJournal of Quality Assurance in Hospitality & Tourism, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is a pivotal platform dedicated to advancing knowledge and research in the dynamic fields of hospitality and tourism. Since its inception in 2000, the journal has consistently provided a comprehensive forum for the dissemination of scholarly work that addresses quality assurance issues, underpinning the importance of excellence in service delivery within the industry. With an impressive Scopus ranking of #35 out of 146 in the category of Business, Management and Accounting, and a commendable Q2 ranking in the Tourism, Leisure and Hospitality Management quartile, this journal is recognized for its impactful contributions and commitment to high academic standards. Researchers, academics, and industry professionals will find the journal invaluable for its wealth of information, innovative methodologies, and insightful analyses that collectively shape the future of hospitality and tourism. Although it does not operate under an open access model, the journal remains an essential resource for those aiming to elevate the quality of service and operational standards within their respective sectors.
INDUSTRIAL MARKETING MANAGEMENT
Elevating knowledge in the realm of industrial marketing.INDUSTRIAL MARKETING MANAGEMENT is a leading peer-reviewed journal published by Elsevier Science Inc, renowned for its rigorous research in the field of marketing. With an impressive impact factor and categorized in the Q1 quartile for Marketing, this esteemed journal occupies a prominent position in the academic landscape, ranking 13th out of 210 in the Scopus metrics. Since its inception in 1971 and extending through 2024, the journal provides a platform for innovative studies focused on industrial marketing strategies, practices, and theories, catering to researchers, professionals, and students alike. While it does not currently offer open access options, the journal remains pivotal in advancing knowledge and fostering discussion about contemporary marketing challenges and solutions across industries. Those interested in the complex interactions between marketing and industrial contexts will find invaluable insights and scholarly contributions within its pages, making it an essential resource for staying abreast of the latest developments in this dynamic field.
JOURNAL OF INFORMATION SYSTEMS
Connecting Theory and Practice in Information SystemsJOURNAL OF INFORMATION SYSTEMS is a prestigious academic journal published by the American Accounting Association, dedicated to advancing the field of information systems within the context of accounting and management. With an ISSN of 0888-7985 and an E-ISSN of 1558-7959, this journal has been a vital resource since its inception, now converging from 2009 to 2024. It boasts an impressive impact in several relevant categories, achieving Q2 status in fields such as Accounting, Information Systems, and Management Information Systems, showcasing its influence among peers. Moreover, it maintains a commendable ranking in various Scopus categories, including a rank of #69 in Accounting and #55 in Management Information Systems, placing it in the 61st and 58th percentile, respectively. Although it is not an open-access journal, the JOURNAL OF INFORMATION SYSTEMS remains an essential platform for researchers, professionals, and students aiming to explore case studies, theoretical insights, and practical applications in the dynamic field of information systems and technology management.
Service Business
Exploring Innovations in Service Business DynamicsService Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.
International Journal of Hospitality Management
Shaping the Landscape of Global Hospitality ManagementThe International Journal of Hospitality Management, published by Elsevier Science Ltd, stands at the forefront of research in the fields of hospitality, tourism, and leisure management. With its ISSN 0278-4319 and E-ISSN 1873-4693, this esteemed journal has been disseminating critical insights and innovative research since 1982 and continues to do so through 2024. Notably recognized in the Q1 category for both Strategy and Management as well as Tourism, Leisure, and Hospitality Management in 2023, it ranks impressively within the top tiers of its fields: 6th out of 478 and 4th out of 146, respectively, according to Scopus rankings. The journal is dedicated to enhancing academic discourse and practical applications in hospitality management through rigorous peer-reviewed articles, case studies, and reviews. Although it does not currently offer Open Access, the importance of its contributions to advancing knowledge within hospitality and tourism makes it a vital resource for researchers, industry professionals, and students looking to deepen their understanding and practice in these dynamic sectors.
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING
Elevating Marketing Research to New HeightsJOURNAL OF BUSINESS & INDUSTRIAL MARKETING is a distinguished peer-reviewed journal published by Emerald Group Publishing Ltd that focuses on advancing scholarly research in the fields of business, industrial marketing, and international management. With a notable Q1 ranking in Business and International Management and a Q2 ranking in Marketing, this journal stands out in its commitment to fostering innovative methodologies and practices within the marketing discipline. Featuring contributions from leading academics and industry practitioners, the journal spans a comprehensive range of topics that enhance the understanding of marketing strategies in diverse industrial contexts. Although it follows a subscription-based model, the insights found in each issue are invaluable to researchers, professionals, and students alike, ensuring that they remain at the forefront of emerging trends and practices. The journal has been a critical resource since its inception in 1986, with a converged years span reaching into 2024, making it a key player in disseminating impactful marketing research.
International Journal of Contemporary Hospitality Management
Elevating Standards in Contemporary Hospitality ResearchThe International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.
International Journal of Bank Marketing
Exploring the future of financial services marketing.International Journal of Bank Marketing, published by EMERALD GROUP PUBLISHING LTD, stands as a premier platform since 1983 for advancing the field of bank marketing and financial services. With an esteemed Q1 ranking in Marketing and a commendable Scopus rank of 33 out of 210, this journal highlights significant research that shapes the marketing strategies and operational practices of banking institutions globally. Its focus encompasses current trends, consumer behavior, and innovative marketing practices within the financial sector, making it an essential read for researchers, professionals, and students eager to expand their understanding of market dynamics. Though not an open access publication, its rigorous peer-reviewed articles, available to subscribers, ensure high-quality contributions that push the boundaries of academic inquiry and practical application. The journal's influence continues to grow, prompting critical discourse and inspiring future research in this vital area of study.