Journal of Service Management

Scope & Guideline

Pioneering Research in Tourism, Leisure, and Hospitality

Introduction

Welcome to your portal for understanding Journal of Service Management, featuring guidelines for its aims and scope. Our guidelines cover trending and emerging topics, identifying the forefront of research. Additionally, we track declining topics, offering insights into areas experiencing reduced scholarly attention. Key highlights include highly cited topics and recently published papers, curated within these guidelines to assist you in navigating influential academic dialogues.
LanguageEnglish
ISSN1757-5818
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2009 to 2024
AbbreviationJ SERV MANAGE / J. Serv. Manage.
Frequency6 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The Journal of Service Management focuses on advancing the field of service management through innovative research, theoretical development, and practical implications. Its core areas encompass a range of interdisciplinary themes that address the complexities of service delivery, customer experience, and the integration of technology in service systems.
  1. Service Ecosystems and Value Co-Creation:
    Research often explores interactions within service ecosystems where multiple stakeholders collaborate to create value. This includes examining roles of employees, customers, and technology in these dynamic settings.
  2. Digital Transformation and Innovation in Services:
    The journal emphasizes the impact of digital technologies on service delivery, including the use of AI, robotics, and digital platforms to enhance customer experiences and streamline operations.
  3. Employee and Customer Engagement:
    A significant focus is placed on understanding the engagement journeys of both employees and customers, including factors that foster loyalty, satisfaction, and overall service quality.
  4. Sustainability and Responsible Business Practices:
    There is a consistent emphasis on sustainability within service management, exploring how organizations can operate responsibly and ethically while meeting customer expectations.
  5. Methodological Advances in Service Research:
    The journal promotes innovative research methodologies, encouraging rigorous empirical studies and theoretical frameworks that enhance the understanding of service phenomena.
Recent publications in the Journal of Service Management reveal several trending and emerging themes that reflect the evolving landscape of service management research. These themes highlight the journal's responsiveness to contemporary issues and innovative practices within the service industry.
  1. Artificial Intelligence and Automation in Services:
    There is a growing interest in exploring the role of AI and automation, particularly regarding their impacts on service delivery, employee roles, and customer experiences.
  2. Responsible and Sustainable Service Practices:
    Emerging themes include responsible business practices and sustainability, reflecting a heightened awareness of environmental, social, and governance (ESG) issues within service management.
  3. Integration of Customer and Employee Experiences:
    Recent research emphasizes the interconnectedness of customer experience (CX) and employee experience (EX), highlighting how enhancing one can positively influence the other.
  4. Health and Well-Being in Service Contexts:
    The journal is increasingly focusing on health-related services and well-being, particularly in light of the COVID-19 pandemic, which has transformed service delivery and customer expectations.
  5. Digital Service Innovation Frameworks:
    There is an emerging trend towards developing frameworks that conceptualize and guide digital service innovation, addressing the challenges and opportunities presented by new technologies.

Declining or Waning

While the Journal of Service Management has maintained a robust focus on several key areas, certain themes appear to be declining in prominence based on recent publications. These waning scopes may indicate shifts in research priorities or the saturation of previously popular topics.
  1. Traditional Service Management Theories:
    There seems to be a decline in the publication of papers relying solely on traditional service management theories without integrating contemporary issues such as digitalization and sustainability.
  2. Focus on In-Person Service Interactions:
    With the rise of digital services and automation, research centered around in-person service interactions, particularly in sectors like retail and hospitality, appears to be receiving less attention.
  3. Static Customer Satisfaction Metrics:
    There is a noticeable reduction in studies that solely focus on static metrics of customer satisfaction, as the field increasingly shifts towards dynamic and holistic approaches to understanding customer experiences.

Similar Journals

JOURNAL OF STRATEGIC INFORMATION SYSTEMS

Driving Strategic Management with Innovative Information Solutions
Publisher: ELSEVIERISSN: 0963-8687Frequency: 4 issues/year

JOURNAL OF STRATEGIC INFORMATION SYSTEMS, published by Elsevier, is a premier journal dedicated to the field of Information Systems, focusing on the intersection of strategic management and information technology. Established in 1991, this journal serves as a vital platform for presenting cutting-edge research and innovative practices that advance the understanding and application of information systems within organizations. With an impressive Q1 categorization in areas such as Information Systems, Management Information Systems, and Information Systems and Management for 2023, it firmly positions itself among the top journals in its field, boasting high visibility and a rigorous peer-review process. Its Scopus rankings are equally outstanding, with a 95th percentile rank in several relevant categories, indicating its influence and contribution to research and practice. Scholars and practitioners alike are encouraged to access this journal for its wealth of knowledge, insights, and case studies designed to bridge theory and practice in strategic information systems. At RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS, this journal continues to foster critical dialogues and research that shape the future of information systems in the global business landscape.

INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION

Pioneering Insights into Complex Management Challenges
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0190-0692Frequency: 16 issues/year

International Journal of Public Administration, published by Routledge Journals, Taylor & Francis Ltd, is a leading peer-reviewed journal that has significantly contributed to the fields of Public Administration and Business Management since its inception in 1979. With an ISSN of 0190-0692 and an E-ISSN of 1532-4265, this esteemed journal presents rigorous research and innovative practices essential for understanding complex governance and management challenges. The 2023 Scopus rankings highlight its relevance, positioning it at Q2 in both Business and International Management and Public Administration, with notable percentiles of 65th and 73rd, respectively. As a valuable resource for researchers, professionals, and students, the journal encourages scholarly discourse that enhances public service delivery and promotes effective management policies in diverse settings. With access options limited, readers are urged to take advantage of its rich archive and current articles as they engage with critical issues shaping public administration today.

JOURNAL OF INFORMATION SYSTEMS

Exploring the Intersection of Information Systems and Management
Publisher: AMER ACCOUNTING ASSOCISSN: 0888-7985Frequency: 2 issues/year

JOURNAL OF INFORMATION SYSTEMS is a prestigious academic journal published by the American Accounting Association, dedicated to advancing the field of information systems within the context of accounting and management. With an ISSN of 0888-7985 and an E-ISSN of 1558-7959, this journal has been a vital resource since its inception, now converging from 2009 to 2024. It boasts an impressive impact in several relevant categories, achieving Q2 status in fields such as Accounting, Information Systems, and Management Information Systems, showcasing its influence among peers. Moreover, it maintains a commendable ranking in various Scopus categories, including a rank of #69 in Accounting and #55 in Management Information Systems, placing it in the 61st and 58th percentile, respectively. Although it is not an open-access journal, the JOURNAL OF INFORMATION SYSTEMS remains an essential platform for researchers, professionals, and students aiming to explore case studies, theoretical insights, and practical applications in the dynamic field of information systems and technology management.

International Journal of Contemporary Hospitality Management

Leading the Way in Hospitality and Tourism Scholarship
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0959-6119Frequency: 7 issues/year

The International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.

JOURNAL OF SERVICE RESEARCH

Transforming service studies through rigorous research.
Publisher: SAGE PUBLICATIONS INCISSN: 1094-6705Frequency: 4 issues/year

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.

Journal of Services Marketing

Shaping the Conversation on Service Marketing Excellence
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0887-6045Frequency: 7 issues/year

Journal of Services Marketing is a leading publication in the field of marketing, specifically focusing on the dynamic and evolving landscape of services marketing. Published by Emerald Group Publishing Ltd, this esteemed journal has been at the forefront of research since its inception in 1987 and continues to serve as a critical resource for academics, industry professionals, and students interested in understanding and advancing service sector marketing practices. With a robust Scopus ranking placing it in the top 26% of its category (Rank #55/210, 74th percentile), the journal is recognized for its significant contribution to the field. Although it is not an open access journal, it ensures accessibility to a broad audience by offering a range of subscription and institutional access options. The Journal of Services Marketing welcomes rigorous research that addresses contemporary challenges, trends, and innovations in services marketing, thereby nurturing a dialogue that encourages practical solutions and theoretical advancements in the industry.

International Journal of Quality and Service Sciences

Advancing Knowledge in Quality and Service Excellence
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1756-669XFrequency: 4 issues/year

The International Journal of Quality and Service Sciences, published by Emerald Group Publishing Ltd, is a premier journal in the field of Business, Management, and Accounting. Established in 2009, this esteemed journal aims to provide a platform for the dissemination of high-quality research that advances both theoretical and practical aspects of quality and service sciences. With an impressive Q2 ranking in its category and positioned in the 84th percentile according to Scopus rankings, it is recognized for its significant contribution to the understanding and enhancement of service quality. Although Open Access options are not available, the journal remains committed to rigorous peer review and publishes articles that address contemporary challenges in service management. The journal's insights are essential for academics, practitioners, and students who seek to develop innovative solutions and improve service quality globally, making it a vital resource in the evolving landscape of management sciences.

Journal of Service Theory and Practice

Fostering Collaboration in Service Excellence
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 2055-6225Frequency: 6 issues/year

Journal of Service Theory and Practice is a leading academic journal published by Emerald Group Publishing Ltd, specializing in the dynamic and interdisciplinary field of service management. With its ISSN of 2055-6225 and an impressive Q1 ranking in Strategy and Management, this journal is dedicated to advancing the theoretical and practical understanding of service processes and innovations. The journal has been a vital resource since its inception in 2015 and aims to contribute profound insights to researchers, professionals, and students alike. Its commitment to open access ensures a wider dissemination of knowledge, fostering collaboration and engagement within the community. The Journal of Service Theory and Practice ranks in the 80th percentile within its Scopus category, reflecting its significance and impact in the broader fields of business and management. As the service economy continues to grow, this publication stands at the forefront, offering valuable perspectives that shape the future of service management.

Cornell Hospitality Quarterly

Transforming Research into Real-World Impact
Publisher: SAGE PUBLICATIONS INCISSN: 1938-9655Frequency: 4 issues/year

Cornell Hospitality Quarterly, published by SAGE Publications Inc, stands as a premier journal in the domain of Tourism, Leisure, and Hospitality Management. With an impressive impact factor demonstrated by its Q1 ranking in the 2023 category, the journal was established to foster dialogue and disseminate research that impacts the hospitality industry. With its Scopus rank placing it at #25 out of 146 in its field, the journal is not only respected but also widely recognized for its contribution to advancing knowledge among academia and industry practitioners. The journal, which has been in circulation since 2008 and will continue through 2024, emphasizes high-quality, empirical research and theoretical developments in hospitality management. As an accessible publication, Cornell Hospitality Quarterly provides vital insights and innovative perspectives that cater to researchers, professionals, and students eager to enhance their understanding of this dynamic field.

International Journal of Hospitality & Tourism Administration

Unveiling Trends in Hospitality and Tourism Administration
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1525-6480Frequency: 4 issues/year

International Journal of Hospitality & Tourism Administration is a prominent peer-reviewed journal published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, dedicated to advancing knowledge in the fields of hospitality and tourism management. With an impressive Q2 ranking in the Tourism, Leisure and Hospitality Management category and a Scopus rank of #46 out of 146, this journal is essential for researchers and professionals seeking to explore the latest trends, challenges, and innovations in the industry. Established in 2000 and continuing through 2024, the journal serves as a vital platform for disseminating high-quality research that shapes policy and practice. Though currently not open access, it provides invaluable insights into emerging topics, quantitative and qualitative research methodologies, and comprehensive reviews, making it a key resource for students and academics alike. Its commitment to fostering an understanding of the dynamic interplay between hospitality and tourism ensures that it remains a crucial element in the academic discourse of these ever-evolving fields.