JOURNAL OF SERVICE RESEARCH

metrics 2024

Shaping the future of service through impactful findings.

Introduction

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.

Metrics 2024

SCIMAGO Journal Rank4.95
Journal Impact Factor9.80
Journal Impact Factor (5 years)13.40
H-Index148
Journal IF Without Self9.80
Eigen Factor0.00
Normal Eigen Factor1.04
Influence3.41
Immediacy Index0.90
Cited Half Life9.90
Citing Half Life8.80
JCI1.97
Total Documents761
WOS Total Citations7619
SCIMAGO Total Citations12451
SCIMAGO SELF Citations1049
Scopus Journal Rank4.95
Cites / Document (2 Years)14.31
Cites / Document (3 Years)14.52
Cites / Document (4 Years)14.71

Metrics History

Rank 2024

Scopus

Sociology and Political Science in Social Sciences
Rank #3/1466
Percentile 99.80
Quartile Q1
Organizational Behavior and Human Resource Management in Business, Management and Accounting
Rank #3/230
Percentile 98.70
Quartile Q1
Information Systems in Computer Science
Rank #11/394
Percentile 97.21
Quartile Q1

IF (Web Of Science)

BUSINESS
Rank 12/302
Percentile 96.20
Quartile Q1

JCI (Web Of Science)

BUSINESS
Rank 19/302
Percentile 93.71
Quartile Q1

Quartile History

Similar Journals

Retail and Marketing Review

Connecting Research to Practice in Retail Dynamics.
Publisher: MC CANTISSN: 2708-3209Frequency: 2 issues/year

Welcome to the Retail and Marketing Review, a pivotal journal dedicated to advancing the fields of retail and marketing research. Published by MC CANT and affiliated with the University of South Africa's Department of Marketing and Retail Management, this journal aims to disseminate high-quality research that explores contemporary issues and innovative practices in the retail and marketing landscapes, particularly in the South African context. With an emphasis on accessibility, the Retail and Marketing Review offers open access to its scholarly articles, making it a valuable resource for researchers, professionals, and students alike. As the retail sector continues to evolve, this journal plays a crucial role in providing a platform for the exchange of knowledge and best practices, ultimately contributing to the growth and development of marketing theories and applications. Join us in exploring the latest trends, research findings, and insights that shape the future of retail and marketing.

Quality-Access to Success

Navigating the Future of Management Excellence
Publisher: SOC ROMANA PENTRU ASIGURAREA CALITATIIISSN: 1582-2559Frequency: 6 issues/year

Quality-Access to Success is a distinguished journal published by SOC ROMANA PENTRU ASIGURAREA CALITATII, specialized in the fields of business, management, and international management. With an ISSN of 1582-2559 and E-ISSN of 2668-4861, this journal serves as a critical platform for academic discourse, focusing on the intersection of quality management and organizational performance. Despite its current classification in Q4 across its respective categories, the journal has demonstrated a commitment to fostering innovative research and promoting best practices in quality assurance within various industries. As it transitions into its converged years spanning from 2009 to 2024, Quality-Access to Success stands as a valuable resource for researchers, professionals, and students striving to enhance their understanding of quality management. By offering open access options and aiming to broaden its impact within the business and management arenas, this journal is poised to contribute significantly to the evolving landscape of quality assurance and management studies.

PUBLIC ADMINISTRATION

Shaping Tomorrow’s Public Administration Today
Publisher: WILEYISSN: 0033-3298Frequency: 4 issues/year

PUBLIC ADMINISTRATION, published by WILEY, stands as a premier journal in the fields of Public Administration, Sociology, and Political Science, boasting an impressive impact factor and categorization within the first quartile (Q1) of both disciplines. With a legacy dating back to 1923 and continuing through to 2024, this esteemed publication delivers cutting-edge research and critical analysis that shape the understanding and practice of public governance. The journal's Scopus rankings further underscore its significance, placed in the 95th percentile for Sociology and the 90th percentile for Public Administration. While it does not offer Open Access options, its rigorous peer-review process ensures that only the most impactful and relevant studies are disseminated to its readership. PUBLIC ADMINISTRATION is essential for students, professionals, and researchers seeking to contribute to and stay informed on the latest trends, methodologies, and insights in public sector research.

International Journal of Bank Marketing

Unpacking consumer behavior to enhance banking experiences.
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0265-2323Frequency: 7 issues/year

International Journal of Bank Marketing, published by EMERALD GROUP PUBLISHING LTD, stands as a premier platform since 1983 for advancing the field of bank marketing and financial services. With an esteemed Q1 ranking in Marketing and a commendable Scopus rank of 33 out of 210, this journal highlights significant research that shapes the marketing strategies and operational practices of banking institutions globally. Its focus encompasses current trends, consumer behavior, and innovative marketing practices within the financial sector, making it an essential read for researchers, professionals, and students eager to expand their understanding of market dynamics. Though not an open access publication, its rigorous peer-reviewed articles, available to subscribers, ensure high-quality contributions that push the boundaries of academic inquiry and practical application. The journal's influence continues to grow, prompting critical discourse and inspiring future research in this vital area of study.

Public Organization Review

Illuminating the intersection of theory and practice in governance.
Publisher: SPRINGERNATUREISSN: 1566-7170Frequency: 4 issues/year

Public Organization Review is a premier academic journal published by SPRINGERNATURE that focuses on the intricacies of governance, administration, and public policy within public organizations. Established in 2005, this esteemed journal has rapidly gained recognition, currently holding a Q2 ranking in Business, Management and Accounting and a prestigious Q1 ranking in Law, according to the 2023 category quartiles. With its significant impact factor and impressive Scopus rankings, which place it in the 89th percentile for Law and the 63rd percentile in Business, this journal serves as a vital platform for researchers and practitioners seeking to advance theoretical and practical knowledge in public organization studies. While not an open-access publication, it offers rich insights that are essential for anyone engaged in the fields of public administration, organizational theory, and law. With a commitment to rigorous peer-reviewed research, Public Organization Review continues to shape the landscape of public management scholarship and serves as a valuable resource for academics, policymakers, and students alike.

International Journal of Hospitality Management

Bridging Research and Practice in the Hospitality Sector
Publisher: ELSEVIER SCI LTDISSN: 0278-4319Frequency: 4 issues/year

The International Journal of Hospitality Management, published by Elsevier Science Ltd, stands at the forefront of research in the fields of hospitality, tourism, and leisure management. With its ISSN 0278-4319 and E-ISSN 1873-4693, this esteemed journal has been disseminating critical insights and innovative research since 1982 and continues to do so through 2024. Notably recognized in the Q1 category for both Strategy and Management as well as Tourism, Leisure, and Hospitality Management in 2023, it ranks impressively within the top tiers of its fields: 6th out of 478 and 4th out of 146, respectively, according to Scopus rankings. The journal is dedicated to enhancing academic discourse and practical applications in hospitality management through rigorous peer-reviewed articles, case studies, and reviews. Although it does not currently offer Open Access, the importance of its contributions to advancing knowledge within hospitality and tourism makes it a vital resource for researchers, industry professionals, and students looking to deepen their understanding and practice in these dynamic sectors.

Public Performance & Management Review

Navigating Challenges in Public Sector Management
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1530-9576Frequency: 6 issues/year

Public Performance & Management Review, published by Routledge Journals, Taylor & Francis Ltd, is a premier academic journal in the fields of Public Administration and Strategy and Management, recognized for its high-quality research and significant academic contributions. With impressive rankings in the Scopus database, this journal occupies the Q1 category in both its disciplines, making it an essential resource for professionals, researchers, and students dedicated to advancing knowledge in public performance and management practices. Despite not being an Open Access publication, it is widely accessible through various academic libraries, thus reaching a broad audience. With a focus on the interplay between public administration and strategic management, this journal features empirical research, theoretical discussions, and practical insights, fostering a comprehensive understanding of the challenges faced by public organizations. With its convergence of scholarly articles from 2011 to 2024, Public Performance & Management Review continues to shape the future of public management research, bridging the gap between theory and practice.

Utilities Policy

Innovating Solutions for Utility Governance
Publisher: ELSEVIER SCI LTDISSN: 0957-1787Frequency: 4 issues/year

Utilities Policy is a leading academic journal published by Elsevier Ltd, focusing on the dynamic fields of business, law, economics, and public policy related to utilities management. Since its inception in 1990, this journal has provided a platform for critical discourse surrounding the intersection of utility services, governance, and regulatory frameworks. With an impressive impact factor reflective of its scholarly influence, it ranks in the Q1 quartile across multiple categories, highlighting its significance in Business and International Management, Development, Sociology, and Political Science. The journal serves as a vital resource for researchers, professionals, and students seeking to explore innovative solutions and policy developments within the utilities sector. While primarily available through subscription, Utilities Policy continues to foster a rich academic dialogue by featuring high-quality empirical and theoretical research that addresses emerging challenges in utility services on a global scale.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Pioneering Insights in Quality Management
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1478-3363Frequency: 14 issues/year

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.

Service Business

Navigating the Complexities of Service-Oriented Business
Publisher: SPRINGER HEIDELBERGISSN: 1862-8516Frequency: 4 issues/year

Service Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.