JOURNAL OF SERVICE RESEARCH

Scope & Guideline

Navigating contemporary challenges in service research.

Introduction

Explore the comprehensive scope of JOURNAL OF SERVICE RESEARCH through our detailed guidelines, including its aims and scope. Stay updated with trending and emerging topics, and delve into declining areas to understand shifts in academic interest. Our guidelines also showcase highly cited topics, featuring influential research making a significant impact. Additionally, discover the latest published papers and those with high citation counts, offering a snapshot of current scholarly conversations. Use these guidelines to explore JOURNAL OF SERVICE RESEARCH in depth and align your research initiatives with current academic trends.
LanguageEnglish
ISSN1094-6705
PublisherSAGE PUBLICATIONS INC
Support Open AccessNo
CountryUnited States
TypeJournal
Convergefrom 1998 to 2024
AbbreviationJ SERV RES-US / J. Serv. Res.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
Address2455 TELLER RD, THOUSAND OAKS, CA 91320

Aims and Scopes

The Journal of Service Research focuses on advancing knowledge in the field of service management, emphasizing the interplay between service providers and consumers across various contexts. It aims to explore theoretical and practical aspects of services, facilitating a deeper understanding of service interactions, innovations, and value co-creation.
  1. Service Interactions and Consumer Behavior:
    This area examines how consumers engage with services, including their emotional and behavioral responses to service encounters, the role of frontline employees, and the impact of technology such as AI and service robots.
  2. Value Co-Creation and Innovation:
    The journal emphasizes frameworks and methodologies that foster value co-creation between service providers and consumers, exploring innovative service delivery models and customer engagement strategies.
  3. Sustainability and Circular Economy in Services:
    There is a consistent focus on sustainability within service contexts, addressing how service firms can adopt circular economy principles and enhance their social responsibility to create sustainable service ecosystems.
  4. Digital Transformation and Technological Integration:
    Research in this area focuses on how digital technologies, including AI and virtual platforms, transform service delivery, enhance customer experiences, and alter organizational dynamics.
  5. Service Recovery and Crisis Management:
    The journal explores effective strategies for service recovery, particularly in response to service failures or crises, considering the implications for customer satisfaction and organizational reputation.
The Journal of Service Research has recently highlighted several emerging themes, reflecting current trends and the evolving nature of service research. These themes indicate a shift in focus towards innovative and interdisciplinary approaches in the study of services.
  1. Artificial Intelligence and Automation in Services:
    There is a growing body of work investigating the impact of AI and automation on service interactions, including consumer perceptions of service robots and the implications for job roles within service organizations.
  2. Sustainability and Ethical Practices in Service Delivery:
    Emerging research emphasizes the importance of sustainability and ethical considerations in service delivery, exploring how firms can integrate these values into their business models and consumer interactions.
  3. Consumer Experience and Emotional Engagement:
    An increasing focus on understanding consumer experiences, particularly in terms of emotional engagement and the sensory aspects of service interactions, reflects a broader trend in marketing and service design.
  4. Digital and Virtual Service Environments:
    Research is trending towards exploring the implications of digital transformation and virtual environments on service delivery, including the effects of online platforms and remote interactions.
  5. Service Ecosystems and Network Dynamics:
    There is a rising interest in service ecosystems, focusing on how various actors within a service network co-create value and how their interactions influence overall service delivery.

Declining or Waning

While the Journal of Service Research continues to evolve, certain themes have seen a decrease in emphasis over recent years, reflecting changes in the service landscape and academic interest.
  1. Traditional Service Quality Models:
    There has been a noticeable reduction in research focused solely on traditional service quality models, as the field shifts towards more dynamic, context-driven frameworks that incorporate technology and innovation.
  2. Static Consumer Segmentation:
    Research that relies on static consumer segmentation has become less prominent, with a growing emphasis on understanding consumer behavior as fluid and context-dependent rather than fixed.
  3. Repetitive Themes in Service Failures:
    While service failure remains a critical area, the journal has seen fewer papers addressing repetitive themes without new insights, as researchers seek to explore more nuanced aspects of service interactions and recovery.

Similar Journals

Journal of Hospitality Marketing & Management

Navigating the Complexities of Hospitality Marketing Excellence.
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1936-8623Frequency: 8 issues/year

The Journal of Hospitality Marketing & Management, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is an esteemed scholarly platform dedicated to advancing the understanding of marketing and management practices within the hospitality industry. With an ISSN of 1936-8623 and E-ISSN 1936-8631, this journal has established itself as a premier resource for researchers, practitioners, and students alike, maintaining a Q1 ranking across multiple categories such as Management Information Systems, Marketing, and Tourism, Leisure and Hospitality Management. The journal serves as a vital forum for innovative research and insightful contributions, making it indispensable for those looking to stay at the forefront of developments in hospitality marketing strategies and operational management. With its impressive Scopus rankings, including a remarkable rank of #4 in Marketing and #3 in Management Information Systems, the Journal of Hospitality Marketing & Management not only upholds rigorous academic standards but also actively interfaces with practitioners in the industry, ensuring that its findings are relevant and applicable. Given its continuous evolution and converged years spanning from 2010 to 2024, this journal is committed to reflecting and shaping the future of hospitality marketing and management in an increasingly complex global context.

Journal of Retailing and Consumer Services

Advancing Knowledge in Consumer Behavior and Retail Strategies
Publisher: ELSEVIER SCI LTDISSN: 0969-6989Frequency: 6 issues/year

Journal of Retailing and Consumer Services, published by Elsevier Science Ltd, is a premier, comprehensive academic journal focused on the dynamic fields of marketing, retailing, and consumer behavior. With a strong emphasis on the interplay between consumer services and retail practices, this journal has maintained a Q1 ranking within the marketing category as of 2023, placing it among the top 5% of journals in its field according to Scopus, where it ranks #5 out of 210. The journal's impact is underscored by its significant readership and contribution to the ongoing dialogue regarding consumer service innovations, retail strategies, and market trends. Researchers, professionals, and students interested in the latest empirical research and theoretical advancements will find valuable insights and a collaborative platform for knowledge exchange within its pages. The ISSN of the journal is 0969-6989 for print and 1873-1384 for electronic issues, reflecting its commitment to accessibility and dissemination in the field from its inception in 1994 through to its convergence year of 2025.

Journal of Quality Assurance in Hospitality & Tourism

Advancing Quality Assurance for a Thriving Industry
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1528-008XFrequency: 6 issues/year

Journal of Quality Assurance in Hospitality & Tourism, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is a pivotal platform dedicated to advancing knowledge and research in the dynamic fields of hospitality and tourism. Since its inception in 2000, the journal has consistently provided a comprehensive forum for the dissemination of scholarly work that addresses quality assurance issues, underpinning the importance of excellence in service delivery within the industry. With an impressive Scopus ranking of #35 out of 146 in the category of Business, Management and Accounting, and a commendable Q2 ranking in the Tourism, Leisure and Hospitality Management quartile, this journal is recognized for its impactful contributions and commitment to high academic standards. Researchers, academics, and industry professionals will find the journal invaluable for its wealth of information, innovative methodologies, and insightful analyses that collectively shape the future of hospitality and tourism. Although it does not operate under an open access model, the journal remains an essential resource for those aiming to elevate the quality of service and operational standards within their respective sectors.

International Journal of Information Systems in the Service Sector

Advancing Knowledge in Service Sector Information Systems
Publisher: IGI GLOBALISSN: 1935-5688Frequency: 4 issues/year

International Journal of Information Systems in the Service Sector, published by IGI GLOBAL, is a pivotal platform for the dissemination of research and insights within the dynamic field of information systems and service management. With its ISSN 1935-5688 and E-ISSN 1935-5696, this journal serves as a vital resource for scholars and practitioners seeking to advance knowledge from 2009 to 2024. Although the journal is categorized in Q4 across multiple quartiles including Information Systems, Management Information Systems, and Strategy and Management, it consistently attracts a diverse array of submissions that enrich the academic landscape. It is recognized in Scopus rankings across several domains, showcasing its relevance and contribution to the discourse on technology's role in service-oriented sectors. Researchers, professionals, and students can benefit from its rich repository of articles that explore innovative applications and theoretical advancements in service sector information systems, promoting a deeper understanding of evolving technological paradigms. While this journal is not open access, it remains a key publication for those wishing to contribute to or expand their knowledge in this critical area of study.

Service Business

Advancing the Frontiers of Service Management Research
Publisher: SPRINGER HEIDELBERGISSN: 1862-8516Frequency: 4 issues/year

Service Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.

Journal of Service Management

Connecting Academics and Practitioners for Service Innovation
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-5818Frequency: 6 issues/year

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.

International Journal of Hospitality Management

Pioneering Knowledge in Hospitality and Tourism
Publisher: ELSEVIER SCI LTDISSN: 0278-4319Frequency: 4 issues/year

The International Journal of Hospitality Management, published by Elsevier Science Ltd, stands at the forefront of research in the fields of hospitality, tourism, and leisure management. With its ISSN 0278-4319 and E-ISSN 1873-4693, this esteemed journal has been disseminating critical insights and innovative research since 1982 and continues to do so through 2024. Notably recognized in the Q1 category for both Strategy and Management as well as Tourism, Leisure, and Hospitality Management in 2023, it ranks impressively within the top tiers of its fields: 6th out of 478 and 4th out of 146, respectively, according to Scopus rankings. The journal is dedicated to enhancing academic discourse and practical applications in hospitality management through rigorous peer-reviewed articles, case studies, and reviews. Although it does not currently offer Open Access, the importance of its contributions to advancing knowledge within hospitality and tourism makes it a vital resource for researchers, industry professionals, and students looking to deepen their understanding and practice in these dynamic sectors.

PUBLIC ADMINISTRATION

Navigating the Complexities of Public Governance
Publisher: WILEYISSN: 0033-3298Frequency: 4 issues/year

PUBLIC ADMINISTRATION, published by WILEY, stands as a premier journal in the fields of Public Administration, Sociology, and Political Science, boasting an impressive impact factor and categorization within the first quartile (Q1) of both disciplines. With a legacy dating back to 1923 and continuing through to 2024, this esteemed publication delivers cutting-edge research and critical analysis that shape the understanding and practice of public governance. The journal's Scopus rankings further underscore its significance, placed in the 95th percentile for Sociology and the 90th percentile for Public Administration. While it does not offer Open Access options, its rigorous peer-review process ensures that only the most impactful and relevant studies are disseminated to its readership. PUBLIC ADMINISTRATION is essential for students, professionals, and researchers seeking to contribute to and stay informed on the latest trends, methodologies, and insights in public sector research.

Public Performance & Management Review

Shaping Insights for Effective Public Performance
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1530-9576Frequency: 6 issues/year

Public Performance & Management Review, published by Routledge Journals, Taylor & Francis Ltd, is a premier academic journal in the fields of Public Administration and Strategy and Management, recognized for its high-quality research and significant academic contributions. With impressive rankings in the Scopus database, this journal occupies the Q1 category in both its disciplines, making it an essential resource for professionals, researchers, and students dedicated to advancing knowledge in public performance and management practices. Despite not being an Open Access publication, it is widely accessible through various academic libraries, thus reaching a broad audience. With a focus on the interplay between public administration and strategic management, this journal features empirical research, theoretical discussions, and practical insights, fostering a comprehensive understanding of the challenges faced by public organizations. With its convergence of scholarly articles from 2011 to 2024, Public Performance & Management Review continues to shape the future of public management research, bridging the gap between theory and practice.

Journal of Hospitality and Tourism Technology

Enhancing guest experiences with cutting-edge solutions.
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-9880Frequency: 3 issues/year

Journal of Hospitality and Tourism Technology, published by Emerald Group Publishing Ltd, stands as a premier platform dedicated to advancing the fields of hospitality and tourism through the lens of technology. With an impressive impact factor reflecting its significance, this journal has been classified as Q1 in key categories such as Computer Science Applications, Information Systems, and Tourism, Leisure and Hospitality Management. Operating from the United Kingdom, the journal aims to explore innovative technological solutions designed to enhance operational efficiency and the overall customer experience in the hospitality sector. Researchers, professionals, and students alike will find this journal invaluable for gaining insights into current trends, challenges, and advancements, contributing to a deeper understanding of the intersection of technology and tourism management. With a rich history spanning from 2010 to 2024, the Journal of Hospitality and Tourism Technology continues to be at the forefront of scholarly exploration, helping shape the future of its diverse and dynamic field.