International Journal of Electronic Government Research
Scope & Guideline
Innovating Public Service Delivery in the Digital Era
Introduction
Aims and Scopes
- E-Government Implementation and Adoption:
Research on the processes, factors, and challenges associated with the adoption of e-Government services by citizens and public institutions, including technological, social, and organizational aspects. - Digital Governance and Policy:
Studies focusing on the development, impact, and evaluation of digital governance policies, including the role of government in facilitating digital transformation and innovation. - Citizen Engagement and Participation:
Exploration of how digital platforms and tools enhance citizen engagement in governance processes, including e-participation, public consultations, and feedback mechanisms. - Technological Innovations in Public Services:
Investigation into the application of emerging technologies such as AI, big data, and blockchain in public service delivery and their implications for efficiency and transparency. - Comparative Studies in E-Government:
Comparative analyses of e-Government practices across different countries or regions, highlighting best practices, challenges, and cultural influences on digital governance.
Trending and Emerging
- AI and Chatbots in E-Government Services:
There is a growing interest in the use of AI technologies, particularly chatbots, to enhance citizen interaction with government services, improving accessibility and responsiveness. - Impact of COVID-19 on E-Government Adoption:
Research examining how the COVID-19 pandemic has accelerated the adoption of e-Government services, highlighting changes in citizen behavior and governmental responses to crises. - Digital Literacy and Inclusion:
An increasing focus on the role of digital literacy in facilitating e-Government adoption, particularly among vulnerable populations, emphasizing the need for inclusive digital strategies. - Sustainability and E-Government:
Emerging studies are exploring the intersection of sustainability and e-Government, examining how digital solutions can contribute to sustainable development goals and eco-friendly governance. - Data-Driven Decision Making in Governance:
There is a significant trend towards using big data analytics to inform public policy and improve governmental performance, reflecting a shift to data-driven governance practices.
Declining or Waning
- Traditional Public Administration Models:
Research focusing on conventional bureaucratic models of public administration has decreased, as the focus shifts towards more dynamic and technology-driven approaches to governance. - E-Government in Developed Countries:
There has been a noticeable decline in studies specifically addressing e-Government initiatives in developed countries, as attention increasingly turns to emerging economies and their unique challenges. - Static Frameworks for E-Government Evaluation:
The use of static models for evaluating e-Government effectiveness is waning, with a move towards more dynamic, context-sensitive frameworks that account for rapid technological changes. - Generic Cybersecurity Discussions:
While cybersecurity remains critical, generic discussions without specific context or application to e-Government are becoming less prevalent, as the field demands more nuanced and applied research.
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