International Journal of Services Technology and Management
Scope & Guideline
Elevating service delivery through technological insights.
Introduction
Aims and Scopes
- Service Innovation and Development:
The journal emphasizes research on new service development processes, particularly in the context of e-commerce and digital services, highlighting methodologies that integrate technology into service delivery. - Sustainability and Corporate Responsibility:
A significant focus is placed on sustainability practices within service industries, including the impacts of corporate social responsibility (CSR) on consumer behavior and operational practices. - Customer Experience and Acceptance:
The journal explores themes around customer engagement, satisfaction, and the acceptance of new service technologies, such as unmanned stores and mobile banking, reflecting the evolving consumer landscape. - Technology Integration in Services:
Research on how various technologies, including IoT and data analytics, are integrated into service processes is a core area, examining their impact on efficiency and service quality. - Collaboration and Knowledge Sharing:
The journal addresses the dynamics of collaboration between businesses and consumers, as well as the role of knowledge sharing in enhancing service innovation and performance.
Trending and Emerging
- Decarbonization and Sustainability in Services:
A growing emphasis on sustainability and decarbonization strategies within service sectors, particularly in industries like automotive and retail, reflects an increasing awareness of environmental impacts and consumer preferences. - Digital Transformation in Service Delivery:
There is a marked trend towards researching digital transformation, particularly in the context of e-commerce and mobile commerce, as businesses adapt to changing consumer demands for digital services. - Use of Advanced Analytics and AI in Services:
The integration of advanced analytics, AI, and machine learning in service processes is gaining traction, highlighting the importance of data-driven decision-making and operational efficiency in service management. - Service Ecosystems and Collaborative Practices:
Emerging research on industrial service ecosystems and collaborative practices among stakeholders indicates a shift towards understanding the interconnectedness of services and their broader impacts on industry. - Consumer Acceptance of Innovative Service Models:
There is a rising focus on understanding how consumers accept and engage with innovative service models, such as unmanned stores and smart parking solutions, which are indicative of the changing landscape of consumer interactions.
Declining or Waning
- Traditional Manufacturing Practices:
Research that focuses solely on traditional manufacturing practices without the integration of advanced technologies is becoming less frequent, as the journal shifts towards more technology-driven service models. - Basic Consumer Behavior Studies:
Studies that examine basic consumer behavior without the context of technology or service innovation are appearing less frequently, indicating a move towards more complex analyses that incorporate modern service technologies. - Generic E-Service Delivery Models:
The exploration of generic e-service delivery models without specific technological applications or innovations is declining, suggesting a preference for research that ties directly into emerging technologies and practices.
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