Journal of Service Theory and Practice

Scope & Guideline

Unlocking New Perspectives on Service Processes

Introduction

Welcome to the Journal of Service Theory and Practice information hub, where our guidelines provide a wealth of knowledge about the journal’s focus and academic contributions. This page includes an extensive look at the aims and scope of Journal of Service Theory and Practice, highlighting trending and emerging areas of study. We also examine declining topics to offer insight into academic interest shifts. Our curated list of highly cited topics and recent publications is part of our effort to guide scholars, using these guidelines to stay ahead in their research endeavors.
LanguageEnglish
ISSN2055-6225
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2015 to 2024
AbbreviationJ SERV THEOR PRACT / J. Serv. Theory Pract.
Frequency6 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The Journal of Service Theory and Practice aims to advance the understanding of service management and marketing through empirical research and theoretical contributions. It encompasses a wide range of topics related to service operations, consumer behavior, and the integration of technology in service delivery.
  1. Service Innovation and Design:
    Research focusing on novel service models, design thinking, and the role of technology in enhancing service offerings.
  2. Customer Experience and Engagement:
    Exploration of factors influencing customer satisfaction, loyalty, and overall experience in various service contexts.
  3. Employee Behavior and Performance:
    Investigating the dynamics of employee engagement, emotional labor, and organizational practices that impact service delivery.
  4. Technology and Digital Services:
    Analysis of the impact of digital tools, artificial intelligence, and smart technologies on service processes and consumer interactions.
  5. Value Co-Creation and Collaboration:
    Studies on collaborative practices between service providers and consumers, emphasizing shared value creation in service ecosystems.
  6. Sustainability in Services:
    Research addressing environmental considerations and sustainable practices within service industries.
The Journal of Service Theory and Practice has identified several emerging themes and trends in service research, reflecting the evolving landscape of the industry and consumer expectations. These areas are gaining traction based on recent publications.
  1. Digital Transformation in Services:
    A growing focus on how digital technologies are reshaping service delivery, including the integration of AI, chatbots, and online platforms.
  2. Emotional and Psychological Aspects of Service:
    Increased research into the emotional labor of service employees and the psychological factors influencing customer behavior and satisfaction.
  3. Smart Services and IoT:
    Emerging studies on smart services powered by the Internet of Things (IoT), examining consumer perceptions and adoption of smart technologies.
  4. Sustainability and Ethical Considerations:
    A rising emphasis on sustainable service practices and the ethical implications of service delivery in various industries.
  5. Service Ecosystems and Collaborative Networks:
    Research on the interconnected nature of service systems, highlighting collaboration among multiple stakeholders for value co-creation.
  6. Gamification and Customer Engagement:
    Exploration of gamification strategies in enhancing customer engagement and satisfaction within service contexts.

Declining or Waning

While the journal maintains a broad focus on service-related topics, certain areas have seen a decrease in publication frequency or relevance over recent years. This section highlights themes that appear to be waning.
  1. Traditional Service Marketing Strategies:
    Research centered on conventional marketing techniques is less prevalent, as emphasis shifts towards digital and experiential marketing strategies.
  2. Static Service Quality Models:
    Older models of service quality that do not incorporate new technological advancements or consumer behavior insights are being phased out in favor of more dynamic approaches.
  3. In-Person Service Interactions:
    With the rise of digital services and automation, traditional studies focusing solely on face-to-face service interactions are declining.
  4. Service Recovery Mechanisms:
    While still important, the exploration of service recovery is becoming less prominent as new themes such as proactive service design gain traction.

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