Journal of Service Theory and Practice

Scope & Guideline

Advancing the Frontiers of Service Innovation

Introduction

Welcome to the Journal of Service Theory and Practice information hub, where our guidelines provide a wealth of knowledge about the journal’s focus and academic contributions. This page includes an extensive look at the aims and scope of Journal of Service Theory and Practice, highlighting trending and emerging areas of study. We also examine declining topics to offer insight into academic interest shifts. Our curated list of highly cited topics and recent publications is part of our effort to guide scholars, using these guidelines to stay ahead in their research endeavors.
LanguageEnglish
ISSN2055-6225
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2015 to 2024
AbbreviationJ SERV THEOR PRACT / J. Serv. Theory Pract.
Frequency6 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The Journal of Service Theory and Practice aims to advance the understanding of service management and marketing through empirical research and theoretical contributions. It encompasses a wide range of topics related to service operations, consumer behavior, and the integration of technology in service delivery.
  1. Service Innovation and Design:
    Research focusing on novel service models, design thinking, and the role of technology in enhancing service offerings.
  2. Customer Experience and Engagement:
    Exploration of factors influencing customer satisfaction, loyalty, and overall experience in various service contexts.
  3. Employee Behavior and Performance:
    Investigating the dynamics of employee engagement, emotional labor, and organizational practices that impact service delivery.
  4. Technology and Digital Services:
    Analysis of the impact of digital tools, artificial intelligence, and smart technologies on service processes and consumer interactions.
  5. Value Co-Creation and Collaboration:
    Studies on collaborative practices between service providers and consumers, emphasizing shared value creation in service ecosystems.
  6. Sustainability in Services:
    Research addressing environmental considerations and sustainable practices within service industries.
The Journal of Service Theory and Practice has identified several emerging themes and trends in service research, reflecting the evolving landscape of the industry and consumer expectations. These areas are gaining traction based on recent publications.
  1. Digital Transformation in Services:
    A growing focus on how digital technologies are reshaping service delivery, including the integration of AI, chatbots, and online platforms.
  2. Emotional and Psychological Aspects of Service:
    Increased research into the emotional labor of service employees and the psychological factors influencing customer behavior and satisfaction.
  3. Smart Services and IoT:
    Emerging studies on smart services powered by the Internet of Things (IoT), examining consumer perceptions and adoption of smart technologies.
  4. Sustainability and Ethical Considerations:
    A rising emphasis on sustainable service practices and the ethical implications of service delivery in various industries.
  5. Service Ecosystems and Collaborative Networks:
    Research on the interconnected nature of service systems, highlighting collaboration among multiple stakeholders for value co-creation.
  6. Gamification and Customer Engagement:
    Exploration of gamification strategies in enhancing customer engagement and satisfaction within service contexts.

Declining or Waning

While the journal maintains a broad focus on service-related topics, certain areas have seen a decrease in publication frequency or relevance over recent years. This section highlights themes that appear to be waning.
  1. Traditional Service Marketing Strategies:
    Research centered on conventional marketing techniques is less prevalent, as emphasis shifts towards digital and experiential marketing strategies.
  2. Static Service Quality Models:
    Older models of service quality that do not incorporate new technological advancements or consumer behavior insights are being phased out in favor of more dynamic approaches.
  3. In-Person Service Interactions:
    With the rise of digital services and automation, traditional studies focusing solely on face-to-face service interactions are declining.
  4. Service Recovery Mechanisms:
    While still important, the exploration of service recovery is becoming less prominent as new themes such as proactive service design gain traction.

Similar Journals

JOURNAL OF SERVICE RESEARCH

Navigating contemporary challenges in service research.
Publisher: SAGE PUBLICATIONS INCISSN: 1094-6705Frequency: 4 issues/year

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.

Digital Library Perspectives

Exploring the Future of Digital Libraries
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 2059-5816Frequency: 4 issues/year

Digital Library Perspectives, published by Emerald Group Publishing Ltd, is a pivotal journal in the dynamic fields of Education, Information Systems, and Library and Information Sciences. With an impressive Scopus ranking that places it in the Q1 category for Library and Information Sciences and Q2 for both Education and Information Systems, this journal has established itself as a significant resource for scholars and practitioners alike. The journal's ISSN is 2059-5816 and its E-ISSN is 2054-1694, facilitating broad accessibility to cutting-edge research and innovative practices within digital library environments. Published since 2016, it continues to offer a platform for the exploration of emerging trends, challenges, and technologies affecting digital libraries and information services. Researchers, professionals, and students will find that the journal not only highlights critical advancements but also fosters discussions around best practices and future directions in the industry. While it operates under a subscription model, it remains a crucial contributor to the scholarly dialogue in this essential sector.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Exploring the Frontiers of Business Excellence
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1478-3363Frequency: 14 issues/year

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.

Utilities Policy

Empowering Change in Utility Management and Regulation
Publisher: ELSEVIER SCI LTDISSN: 0957-1787Frequency: 4 issues/year

Utilities Policy is a leading academic journal published by Elsevier Ltd, focusing on the dynamic fields of business, law, economics, and public policy related to utilities management. Since its inception in 1990, this journal has provided a platform for critical discourse surrounding the intersection of utility services, governance, and regulatory frameworks. With an impressive impact factor reflective of its scholarly influence, it ranks in the Q1 quartile across multiple categories, highlighting its significance in Business and International Management, Development, Sociology, and Political Science. The journal serves as a vital resource for researchers, professionals, and students seeking to explore innovative solutions and policy developments within the utilities sector. While primarily available through subscription, Utilities Policy continues to foster a rich academic dialogue by featuring high-quality empirical and theoretical research that addresses emerging challenges in utility services on a global scale.

THEORY INTO PRACTICE

Empowering Educators through Research Insights
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0040-5841Frequency: 4 issues/year

THEORY INTO PRACTICE is a premier academic journal dedicated to the field of education, published by Routledge Journals, Taylor & Francis Ltd. With an impressive impact factor and a recognized standing in the Q1 category of education journals, this journal is an essential resource for researchers, practitioners, and students alike. Since its inception in 1962, THEORY INTO PRACTICE has served as a pivotal platform for disseminating innovative ideas and research findings that bridge the gap between educational theory and practical application. With a Scopus rank of #209 out of 1543 in the Social Sciences Education category, representing the 86th percentile, it reflects the journal’s influence and commitment to the advancement of educational practices. Although currently not open access, it continues to provide significant insights for those engaged in the continually evolving landscape of education. Its contributions remain vital in fostering informed and effective teaching strategies that respond to contemporary challenges and needs in education.

SERVICE INDUSTRIES JOURNAL

Elevating Standards in Service Sector Scholarship
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0264-2069Frequency: 16 issues/year

SERVICE INDUSTRIES JOURNAL is a leading academic publication dedicated to advancing knowledge in the fields of management, strategy, and innovation within the service sector. Published by Routledge Journals, Taylor & Francis Ltd, this esteemed journal has established itself as a key resource for researchers and professionals alike, evidenced by its impressive Q1 quartile rankings in both Management of Technology and Innovation and Strategy and Management categories. With a Scopus rank of #4 out of 289 in its pertinent field, and a 97th percentile rank in strategy, the journal offers a platform for rigorous empirical research, comprehensive theoretical discussions, and practical insights. Although it does not currently offer open access options, the journal's commitment to quality and relevance makes it indispensable for anyone aiming to understand and navigate the complexities of service industries. As the journal continues to publish high-impact research from its inception in 1983 to the present, it remains a cornerstone for scholars and practitioners striving to innovate and enhance strategic frameworks within the service domain.

INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION

Transforming Public Administration through Scholarly Discourse
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0190-0692Frequency: 16 issues/year

International Journal of Public Administration, published by Routledge Journals, Taylor & Francis Ltd, is a leading peer-reviewed journal that has significantly contributed to the fields of Public Administration and Business Management since its inception in 1979. With an ISSN of 0190-0692 and an E-ISSN of 1532-4265, this esteemed journal presents rigorous research and innovative practices essential for understanding complex governance and management challenges. The 2023 Scopus rankings highlight its relevance, positioning it at Q2 in both Business and International Management and Public Administration, with notable percentiles of 65th and 73rd, respectively. As a valuable resource for researchers, professionals, and students, the journal encourages scholarly discourse that enhances public service delivery and promotes effective management policies in diverse settings. With access options limited, readers are urged to take advantage of its rich archive and current articles as they engage with critical issues shaping public administration today.

PUBLIC PERSONNEL MANAGEMENT

Exploring the Intersection of Policy and Organizational Behavior
Publisher: SAGE PUBLICATIONS INCISSN: 0091-0260Frequency: 4 issues/year

PUBLIC PERSONNEL MANAGEMENT, published by SAGE Publications Inc., is a renowned scholarly journal dedicated to the advancement of research in the fields of public administration, human resource management, and organizational behavior. With an impressive impact factor that places it in the Q1 category across various relevant disciplines—including Management of Technology and Innovation, Organizational Behavior, and Public Administration—this journal serves as a pivotal resource for academics, practitioners, and policy-makers alike. The journal’s scopus ranking reflects its significant contribution to the social sciences, particularly in public administration, where it ranks #39 of 232 within its category, accommodating the highest percentile benchmarks. Established in 1973, it has continuously provided critical insights, empirical research, and theoretical discussions aimed at enhancing public personnel management practices. Though not currently an open-access journal, its comprehensive coverage makes it indispensable for those seeking to explore innovative approaches and best practices in public sector personnel management. With SAGE's commitment to high-quality publishing, PUBLIC PERSONNEL MANAGEMENT exemplifies excellence and relevance within social science research and its application.

SOCIAL SERVICE REVIEW

Illuminating contemporary issues in social service practice.
Publisher: UNIV CHICAGO PRESSISSN: 0037-7961Frequency: 4 issues/year

SOCIAL SERVICE REVIEW is a distinguished journal published by University of Chicago Press, catering to the fields of Social Work and Sociology and Political Science. With an ISSN of 0037-7961 and an E-ISSN of 1537-5404, this journal has been a vital part of academic discourse since its inception, maintaining a publication history from 1973 through 2024. Recognized for its rigorous scholarship, it currently holds a Q2 ranking in Sociology and Political Science and a Q3 ranking in Social Work categories for 2023, reflecting its influence and relevance in these fields. Although it is not an open-access journal, the SOCIAL SERVICE REVIEW provides essential insights and thought-provoking research aimed at professionals, researchers, and students dedicated to advancing knowledge in social service practices and policies. Its commitment to addressing contemporary social issues and fostering academic collaboration makes it a cornerstone resource for those seeking to contribute to and understand the dynamics of social welfare systems.

Journal of Service Management

Pioneering Research in Tourism, Leisure, and Hospitality
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-5818Frequency: 6 issues/year

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.