Journal of Service Theory and Practice

Scope & Guideline

Pioneering Insights in Service Theory and Practice

Introduction

Explore the comprehensive scope of Journal of Service Theory and Practice through our detailed guidelines, including its aims and scope. Stay updated with trending and emerging topics, and delve into declining areas to understand shifts in academic interest. Our guidelines also showcase highly cited topics, featuring influential research making a significant impact. Additionally, discover the latest published papers and those with high citation counts, offering a snapshot of current scholarly conversations. Use these guidelines to explore Journal of Service Theory and Practice in depth and align your research initiatives with current academic trends.
LanguageEnglish
ISSN2055-6225
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2015 to 2024
AbbreviationJ SERV THEOR PRACT / J. Serv. Theory Pract.
Frequency6 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The Journal of Service Theory and Practice aims to advance the understanding of service management and marketing through empirical research and theoretical contributions. It encompasses a wide range of topics related to service operations, consumer behavior, and the integration of technology in service delivery.
  1. Service Innovation and Design:
    Research focusing on novel service models, design thinking, and the role of technology in enhancing service offerings.
  2. Customer Experience and Engagement:
    Exploration of factors influencing customer satisfaction, loyalty, and overall experience in various service contexts.
  3. Employee Behavior and Performance:
    Investigating the dynamics of employee engagement, emotional labor, and organizational practices that impact service delivery.
  4. Technology and Digital Services:
    Analysis of the impact of digital tools, artificial intelligence, and smart technologies on service processes and consumer interactions.
  5. Value Co-Creation and Collaboration:
    Studies on collaborative practices between service providers and consumers, emphasizing shared value creation in service ecosystems.
  6. Sustainability in Services:
    Research addressing environmental considerations and sustainable practices within service industries.
The Journal of Service Theory and Practice has identified several emerging themes and trends in service research, reflecting the evolving landscape of the industry and consumer expectations. These areas are gaining traction based on recent publications.
  1. Digital Transformation in Services:
    A growing focus on how digital technologies are reshaping service delivery, including the integration of AI, chatbots, and online platforms.
  2. Emotional and Psychological Aspects of Service:
    Increased research into the emotional labor of service employees and the psychological factors influencing customer behavior and satisfaction.
  3. Smart Services and IoT:
    Emerging studies on smart services powered by the Internet of Things (IoT), examining consumer perceptions and adoption of smart technologies.
  4. Sustainability and Ethical Considerations:
    A rising emphasis on sustainable service practices and the ethical implications of service delivery in various industries.
  5. Service Ecosystems and Collaborative Networks:
    Research on the interconnected nature of service systems, highlighting collaboration among multiple stakeholders for value co-creation.
  6. Gamification and Customer Engagement:
    Exploration of gamification strategies in enhancing customer engagement and satisfaction within service contexts.

Declining or Waning

While the journal maintains a broad focus on service-related topics, certain areas have seen a decrease in publication frequency or relevance over recent years. This section highlights themes that appear to be waning.
  1. Traditional Service Marketing Strategies:
    Research centered on conventional marketing techniques is less prevalent, as emphasis shifts towards digital and experiential marketing strategies.
  2. Static Service Quality Models:
    Older models of service quality that do not incorporate new technological advancements or consumer behavior insights are being phased out in favor of more dynamic approaches.
  3. In-Person Service Interactions:
    With the rise of digital services and automation, traditional studies focusing solely on face-to-face service interactions are declining.
  4. Service Recovery Mechanisms:
    While still important, the exploration of service recovery is becoming less prominent as new themes such as proactive service design gain traction.

Similar Journals

Service Business

Exploring Innovations in Service Business Dynamics
Publisher: SPRINGER HEIDELBERGISSN: 1862-8516Frequency: 4 issues/year

Service Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.

International Journal of Contemporary Hospitality Management

Connecting Research and Practice in Hospitality Management
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0959-6119Frequency: 7 issues/year

The International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.

Journal of Services Marketing

Shaping the Conversation on Service Marketing Excellence
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0887-6045Frequency: 7 issues/year

Journal of Services Marketing is a leading publication in the field of marketing, specifically focusing on the dynamic and evolving landscape of services marketing. Published by Emerald Group Publishing Ltd, this esteemed journal has been at the forefront of research since its inception in 1987 and continues to serve as a critical resource for academics, industry professionals, and students interested in understanding and advancing service sector marketing practices. With a robust Scopus ranking placing it in the top 26% of its category (Rank #55/210, 74th percentile), the journal is recognized for its significant contribution to the field. Although it is not an open access journal, it ensures accessibility to a broad audience by offering a range of subscription and institutional access options. The Journal of Services Marketing welcomes rigorous research that addresses contemporary challenges, trends, and innovations in services marketing, thereby nurturing a dialogue that encourages practical solutions and theoretical advancements in the industry.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Fostering Quality Management for Sustainable Success
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1478-3363Frequency: 14 issues/year

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.

JOURNAL OF SERVICE RESEARCH

Exploring the frontiers of service innovation.
Publisher: SAGE PUBLICATIONS INCISSN: 1094-6705Frequency: 4 issues/year

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.

Cornell Hospitality Quarterly

Connecting Academia with Hospitality Practice
Publisher: SAGE PUBLICATIONS INCISSN: 1938-9655Frequency: 4 issues/year

Cornell Hospitality Quarterly, published by SAGE Publications Inc, stands as a premier journal in the domain of Tourism, Leisure, and Hospitality Management. With an impressive impact factor demonstrated by its Q1 ranking in the 2023 category, the journal was established to foster dialogue and disseminate research that impacts the hospitality industry. With its Scopus rank placing it at #25 out of 146 in its field, the journal is not only respected but also widely recognized for its contribution to advancing knowledge among academia and industry practitioners. The journal, which has been in circulation since 2008 and will continue through 2024, emphasizes high-quality, empirical research and theoretical developments in hospitality management. As an accessible publication, Cornell Hospitality Quarterly provides vital insights and innovative perspectives that cater to researchers, professionals, and students eager to enhance their understanding of this dynamic field.

Innovative Marketing

Transforming Marketing Through Innovative Research
Publisher: LLC CPC BUSINESS PERSPECTIVESISSN: 1814-2427Frequency: 4 issues/year

Innovative Marketing, with ISSN 1814-2427 and E-ISSN 1816-6326, is a prestigious open-access journal published by LLC CPC BUSINESS PERSPECTIVES since 2005, located in Sumy, Ukraine. It serves as a pivotal platform for researchers, professionals, and academics focusing on the dynamic intersections of marketing, technology, and innovation. With a commitment to advancing contemporary marketing practices, the journal's scope encompasses a rich range of topics, positioning it within impressive category quartiles—ranked Q3 in Economics, Econometrics and Finance, Management of Technology and Innovation, and Marketing as of 2023. The journal's stature is further affirmed by its Scopus rankings, achieving a percentile of 80th in Social Sciences - Law and 70th in Social Sciences - Social Sciences (miscellaneous). By offering open access to research, Innovative Marketing seeks to facilitate meaningful dialogue and disseminate knowledge that informs and inspires the marketing community globally. Join us in shaping the future of marketing innovation!

Asia Pacific Journal of Public Administration

Shaping the future of governance through rigorous research.
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 2327-6665Frequency: 4 issues/year

Asia Pacific Journal of Public Administration, published by Routledge Journals, Taylor & Francis Ltd, is a leading peer-reviewed journal dedicated to advancing the field of public administration within the Asia-Pacific region. Established in 2004 and operating until 2024, this journal serves as a critical platform for disseminating high-quality research and innovative practices relevant to policymakers, scholars, and practitioners. With an impressive Scopus rank placing it in the 71st percentile among 232 journals in the realm of Public Administration, and categorized in Q2 in the 2023 rankings, it emerges as a key contributor to the discourse on governance, policy analysis, and administrative theory. The journal features a wide array of topics, including but not limited to public service delivery, local governance, and administrative reforms, ensuring its relevance to a diverse audience. Although it is not an Open Access journal, it continues to provide invaluable insights that resonate throughout the academic and professional landscapes. As a vital resource for researchers and professionals, the Asia Pacific Journal of Public Administration plays a crucial role in shaping contemporary public administration scholarship and practice.

Journal of Quality Assurance in Hospitality & Tourism

Transforming Hospitality through Rigorous Quality Research
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1528-008XFrequency: 6 issues/year

Journal of Quality Assurance in Hospitality & Tourism, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is a pivotal platform dedicated to advancing knowledge and research in the dynamic fields of hospitality and tourism. Since its inception in 2000, the journal has consistently provided a comprehensive forum for the dissemination of scholarly work that addresses quality assurance issues, underpinning the importance of excellence in service delivery within the industry. With an impressive Scopus ranking of #35 out of 146 in the category of Business, Management and Accounting, and a commendable Q2 ranking in the Tourism, Leisure and Hospitality Management quartile, this journal is recognized for its impactful contributions and commitment to high academic standards. Researchers, academics, and industry professionals will find the journal invaluable for its wealth of information, innovative methodologies, and insightful analyses that collectively shape the future of hospitality and tourism. Although it does not operate under an open access model, the journal remains an essential resource for those aiming to elevate the quality of service and operational standards within their respective sectors.

Leadership in Health Services

Elevating health services through impactful leadership research.
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1751-1879Frequency: 6 issues/year

Leadership in Health Services, published by Emerald Group Publishing Ltd, is a premier academic journal dedicated to exploring the nuances of leadership within the healthcare sector. Since its inception in 2007 and continuing through 2024, this journal aims to disseminate high-quality research that contributes to the understanding and development of effective leadership strategies in health services management. With an impressive Q2 ranking in Business, Management and Accounting and a rank of #154 in the Health Policy category of Scopus, this journal is a respected resource for researchers, professionals, and students alike, looking to impact the evolving landscape of healthcare leadership. Although it does not offer an open-access format, articles published in the journal are rigorously peer-reviewed, ensuring that readers receive only the most insightful and relevant findings. Located in the United Kingdom, Leadership in Health Services is committed to fostering discussions that address critical issues and engage a diverse audience interested in driving improvement in health service delivery and policy.