SERVICE INDUSTRIES JOURNAL

Scope & Guideline

Unlocking Insights for Strategic Service Success

Introduction

Explore the comprehensive scope of SERVICE INDUSTRIES JOURNAL through our detailed guidelines, including its aims and scope. Stay updated with trending and emerging topics, and delve into declining areas to understand shifts in academic interest. Our guidelines also showcase highly cited topics, featuring influential research making a significant impact. Additionally, discover the latest published papers and those with high citation counts, offering a snapshot of current scholarly conversations. Use these guidelines to explore SERVICE INDUSTRIES JOURNAL in depth and align your research initiatives with current academic trends.
LanguageEnglish
ISSN0264-2069
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 1983 to 2024
AbbreviationSERV IND J / Serv. Ind. J.
Frequency16 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
Address2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND

Aims and Scopes

The SERVICE INDUSTRIES JOURNAL focuses on the intersection of service management and industry practices, aiming to advance knowledge on various aspects of service delivery, employee and customer interactions, and the integration of technology in service environments. This journal publishes research that combines theoretical insights with practical applications, catering to scholars and practitioners alike.
  1. Service Management and Innovation:
    The journal emphasizes innovative practices and management strategies that enhance service quality and operational efficiency, exploring how new technologies, such as AI and big data, transform service industries.
  2. Employee and Customer Engagement:
    Research on the dynamics of employee engagement, customer experiences, and the interplay between them is a core focus, examining how these factors drive satisfaction and loyalty in service contexts.
  3. Sustainability and Ethical Practices:
    The journal addresses ethical considerations and sustainability within service industries, promoting research that seeks to balance organizational performance with social responsibility and environmental stewardship.
  4. Digital Transformation in Services:
    A significant area of interest is the impact of digital technologies on service delivery, including the use of AI, chatbots, and social media, and how these innovations reshape customer interactions and expectations.
  5. Cross-disciplinary Perspectives:
    The journal welcomes interdisciplinary studies that integrate insights from psychology, sociology, economics, and management to enrich the understanding of service-related phenomena.
The landscape of service research is ever-changing, and the SERVICE INDUSTRIES JOURNAL has identified several emerging themes that reflect current trends and future directions in the field. These topics are gaining traction and are likely to shape the journal's focus in the coming years.
  1. Artificial Intelligence and Automation:
    Research exploring the implications of AI and automation in service delivery is on the rise, focusing on how these technologies enhance efficiency, customer interactions, and ethical considerations.
  2. Green Innovation and Sustainability Practices:
    There is an increasing emphasis on sustainability, with studies investigating green practices and innovations in service industries, reflecting a broader societal shift towards environmental responsibility.
  3. Transformative Service Experiences:
    The concept of transformative service experiences, which enhance customer well-being and create meaningful interactions, is gaining popularity, highlighting the importance of emotional engagement in services.
  4. Social Media and Customer Engagement:
    The role of social media in shaping customer experiences and engagement is a trending theme, with research focusing on how digital platforms influence brand interactions and consumer behavior.
  5. Ethical Leadership and Organizational Culture:
    Emerging studies are increasingly examining the impact of ethical leadership and positive organizational culture on service outcomes, underscoring the importance of integrity and trust in service relationships.

Declining or Waning

While the SERVICE INDUSTRIES JOURNAL continues to evolve, some research themes have seen a decline in prominence. The following areas, previously popular, are now less frequently addressed in recent publications, indicating a potential shift in focus within the journal.
  1. Traditional Service Quality Models:
    Research centered on conventional service quality frameworks has decreased, as the field increasingly embraces more dynamic and integrated approaches to understanding service delivery.
  2. Static Customer Satisfaction Metrics:
    The reliance on static metrics for measuring customer satisfaction is waning, giving way to more comprehensive frameworks that consider customer journeys and emotional engagement.
  3. Single-Dimensional Leadership Studies:
    Studies focusing on single leadership styles without considering contextual factors have become less common, as the discourse shifts towards more nuanced and adaptive leadership models that address the complexities of service environments.
  4. Isolated Technological Adoption Studies:
    Research that examines the adoption of technology in isolation from organizational culture and employee engagement has seen a decline, with a growing recognition of the need for holistic approaches.
  5. Conventional Marketing Strategies:
    Traditional marketing strategies that do not incorporate digital and experiential elements are becoming less relevant, as the journal moves toward emphasizing innovative and integrated marketing practices.

Similar Journals

PRODUCTION AND OPERATIONS MANAGEMENT

Empowering Efficiency through Research Excellence
Publisher: SAGE PUBLICATIONS INCISSN: 1059-1478Frequency: 12 issues/year

PRODUCTION AND OPERATIONS MANAGEMENT is a leading academic journal published by SAGE Publications Inc., focusing on the dynamic fields of production and operations management. With its ISSN 1059-1478 and E-ISSN 1937-5956, this esteemed journal caters to a global audience of researchers, practitioners, and students in the United States and beyond. Recognized for its high impact, it boasts a Q1 category ranking in crucial areas such as Industrial and Manufacturing Engineering, Management of Technology and Innovation, and Management Science and Operations Research as of 2023. This impressive standing underlines its commitment to publishing groundbreaking research that informs best practices and paves the way for innovation within the industry. The journal is particularly instrumental in fostering the exchange of knowledge and insights that drive operational efficiency and effectiveness in a rapidly evolving technological landscape. Despite the absence of an open access option, the journal maintains a significant academic presence, ensuring that vital research remains accessible to a dedicated readership. With coverage spanning from 1992 to 2024, PRODUCTION AND OPERATIONS MANAGEMENT is an essential resource for those seeking to advance their understanding and application of principles that shape production and operational frameworks.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Advancing Knowledge in Business Excellence
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1478-3363Frequency: 14 issues/year

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.

Journal of Hospitality and Tourism Technology

Empowering hospitality through technological advancements.
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-9880Frequency: 3 issues/year

Journal of Hospitality and Tourism Technology, published by Emerald Group Publishing Ltd, stands as a premier platform dedicated to advancing the fields of hospitality and tourism through the lens of technology. With an impressive impact factor reflecting its significance, this journal has been classified as Q1 in key categories such as Computer Science Applications, Information Systems, and Tourism, Leisure and Hospitality Management. Operating from the United Kingdom, the journal aims to explore innovative technological solutions designed to enhance operational efficiency and the overall customer experience in the hospitality sector. Researchers, professionals, and students alike will find this journal invaluable for gaining insights into current trends, challenges, and advancements, contributing to a deeper understanding of the intersection of technology and tourism management. With a rich history spanning from 2010 to 2024, the Journal of Hospitality and Tourism Technology continues to be at the forefront of scholarly exploration, helping shape the future of its diverse and dynamic field.

Journal of Service Management

Innovating Strategies for Service Management Success
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-5818Frequency: 6 issues/year

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.

International Journal of Quality and Service Sciences

Pioneering Insights for Quality-Driven Practices
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1756-669XFrequency: 4 issues/year

The International Journal of Quality and Service Sciences, published by Emerald Group Publishing Ltd, is a premier journal in the field of Business, Management, and Accounting. Established in 2009, this esteemed journal aims to provide a platform for the dissemination of high-quality research that advances both theoretical and practical aspects of quality and service sciences. With an impressive Q2 ranking in its category and positioned in the 84th percentile according to Scopus rankings, it is recognized for its significant contribution to the understanding and enhancement of service quality. Although Open Access options are not available, the journal remains committed to rigorous peer review and publishes articles that address contemporary challenges in service management. The journal's insights are essential for academics, practitioners, and students who seek to develop innovative solutions and improve service quality globally, making it a vital resource in the evolving landscape of management sciences.

THEORY INTO PRACTICE

Catalyzing Change in Educational Practices
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0040-5841Frequency: 4 issues/year

THEORY INTO PRACTICE is a premier academic journal dedicated to the field of education, published by Routledge Journals, Taylor & Francis Ltd. With an impressive impact factor and a recognized standing in the Q1 category of education journals, this journal is an essential resource for researchers, practitioners, and students alike. Since its inception in 1962, THEORY INTO PRACTICE has served as a pivotal platform for disseminating innovative ideas and research findings that bridge the gap between educational theory and practical application. With a Scopus rank of #209 out of 1543 in the Social Sciences Education category, representing the 86th percentile, it reflects the journal’s influence and commitment to the advancement of educational practices. Although currently not open access, it continues to provide significant insights for those engaged in the continually evolving landscape of education. Its contributions remain vital in fostering informed and effective teaching strategies that respond to contemporary challenges and needs in education.

Cornell Hospitality Quarterly

Advancing the Future of Hospitality Research
Publisher: SAGE PUBLICATIONS INCISSN: 1938-9655Frequency: 4 issues/year

Cornell Hospitality Quarterly, published by SAGE Publications Inc, stands as a premier journal in the domain of Tourism, Leisure, and Hospitality Management. With an impressive impact factor demonstrated by its Q1 ranking in the 2023 category, the journal was established to foster dialogue and disseminate research that impacts the hospitality industry. With its Scopus rank placing it at #25 out of 146 in its field, the journal is not only respected but also widely recognized for its contribution to advancing knowledge among academia and industry practitioners. The journal, which has been in circulation since 2008 and will continue through 2024, emphasizes high-quality, empirical research and theoretical developments in hospitality management. As an accessible publication, Cornell Hospitality Quarterly provides vital insights and innovative perspectives that cater to researchers, professionals, and students eager to enhance their understanding of this dynamic field.

International Journal of Contemporary Hospitality Management

Transforming the Landscape of Hospitality Management
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0959-6119Frequency: 7 issues/year

The International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.

Journal of Service Theory and Practice

Elevating Understanding in the Service Economy
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 2055-6225Frequency: 6 issues/year

Journal of Service Theory and Practice is a leading academic journal published by Emerald Group Publishing Ltd, specializing in the dynamic and interdisciplinary field of service management. With its ISSN of 2055-6225 and an impressive Q1 ranking in Strategy and Management, this journal is dedicated to advancing the theoretical and practical understanding of service processes and innovations. The journal has been a vital resource since its inception in 2015 and aims to contribute profound insights to researchers, professionals, and students alike. Its commitment to open access ensures a wider dissemination of knowledge, fostering collaboration and engagement within the community. The Journal of Service Theory and Practice ranks in the 80th percentile within its Scopus category, reflecting its significance and impact in the broader fields of business and management. As the service economy continues to grow, this publication stands at the forefront, offering valuable perspectives that shape the future of service management.

JOURNAL OF SERVICE RESEARCH

Navigating contemporary challenges in service research.
Publisher: SAGE PUBLICATIONS INCISSN: 1094-6705Frequency: 4 issues/year

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.