Cornell Hospitality Quarterly
Scope & Guideline
Shaping the Dialogue in Hospitality Excellence
Introduction
Aims and Scopes
- Customer Experience and Engagement:
The journal emphasizes research on customer interactions within hospitality settings, exploring factors that influence satisfaction, loyalty, and repurchase intentions. - Employee Well-Being and Management Practices:
A significant focus is placed on employee engagement, motivation, and the impact of leadership styles on workforce performance and satisfaction. - Economic and Financial Analysis of Hospitality Operations:
The journal includes studies that analyze financial performance metrics, investment strategies, and the economic impacts of hospitality and tourism businesses. - Sustainable Practices and Corporate Responsibility:
Research on sustainable development, ethical practices, and corporate social responsibility within hospitality and tourism is a core area of interest. - Innovative Technologies in Hospitality:
The journal explores the role of emerging technologies, such as mobile applications and AI, in transforming customer experiences and operational efficiencies. - Public Policy and Regulatory Frameworks:
Papers often address the implications of public policy on the hospitality industry, examining how regulations impact operations and consumer behavior.
Trending and Emerging
- Impact of COVID-19 on Hospitality Operations:
Several studies focus on the operational and strategic adaptations made by the hospitality industry in response to the COVID-19 pandemic, including crisis management and recovery strategies. - Diversity, Equity, and Inclusion (DEI) Initiatives:
There is an increasing emphasis on research addressing DEI issues within hospitality workplaces, exploring the effects of diversity on employee engagement and customer service. - Technology-Enhanced Customer Experiences:
Research is trending towards the integration of technology in enhancing customer experiences, including the use of AI, mobile applications, and automation in service delivery. - Sustainability and Ethical Consumption:
Emerging themes include the exploration of sustainable practices and consumer preferences for ethical consumption in hospitality and tourism. - Consumer Behavior in the Sharing Economy:
There is a growing interest in understanding consumer behaviors in peer-to-peer accommodation and other sharing economy platforms, particularly post-pandemic.
Declining or Waning
- Traditional Marketing Strategies:
Research focusing on conventional marketing tactics has seen a decline, as the industry increasingly turns to digital and experiential marketing approaches. - Generalized Service Quality Assessments:
There is a noticeable reduction in studies that employ broad service quality assessments without specific contextual applications, as more targeted research gains traction. - Static Employee Training Models:
The exploration of static or one-size-fits-all training programs for hospitality employees is declining, with a shift towards more dynamic, tailored approaches to training and development. - Historical Analysis of Hospitality Practices:
Research that solely focuses on historical practices in hospitality without linking to contemporary implications is becoming less frequent, as the field emphasizes current trends and future directions. - Generic Technology Adoption Studies:
Papers that simply discuss technology adoption without addressing specific applications or impacts on service delivery are waning, as more nuanced analyses are favored.
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