International Journal of Bank Marketing
Scope & Guideline
Exploring the future of financial services marketing.
Introduction
Aims and Scopes
- Consumer Behavior in Banking:
The journal emphasizes understanding the motivations, preferences, and behaviors of banking consumers, including their interactions with various banking services and technologies. - Digital Transformation in Banking:
A significant focus on how digital innovations, such as mobile banking and fintech, are reshaping banking services, customer experiences, and operational efficiencies. - Corporate Social Responsibility (CSR) and Sustainability:
Exploration of how banks can implement CSR initiatives and sustainable practices that enhance their reputation and align with consumer values. - Financial Literacy and Inclusion:
Research on the importance of financial literacy in promoting consumer financial well-being and the role of banks in enhancing financial inclusion. - Impact of Technology on Banking Services:
Investigating the effects of emerging technologies, such as AI and blockchain, on banking services, customer trust, and operational strategies. - Marketing Strategies in Banking:
Analysis of effective marketing strategies tailored for the banking sector, focusing on brand loyalty, customer engagement, and service quality.
Trending and Emerging
- Fintech Innovations and Collaboration:
An increasing number of studies explore the collaboration between banks and fintech companies, emphasizing how these partnerships can enhance service delivery and customer experience. - Consumer Vulnerability and Financial Resilience:
Research focusing on consumer vulnerability, particularly in the context of economic crises like COVID-19, has gained traction, highlighting the need for banks to support financial resilience. - Data Privacy and Security Concerns:
As digital banking services proliferate, there is a growing emphasis on understanding consumer perceptions of data privacy and security in banking transactions. - Behavioral Insights in Financial Decision-Making:
Emerging themes include the psychological and behavioral aspects of consumer financial decision-making, including the impact of emotions and cognitive biases. - Sustainable Banking Practices:
There is a notable rise in research related to sustainable banking practices and the integration of environmental, social, and governance (ESG) factors into banking strategies. - Impact of Digital Marketing on Banking Services:
The role of digital marketing in shaping consumer perceptions and engagement with banking services has become a prominent area of study, reflecting the shift towards online platforms.
Declining or Waning
- Traditional Banking Practices:
There is a noticeable decrease in studies focusing on traditional banking practices as the industry shifts towards digital and fintech solutions. - Conventional Marketing Strategies:
Research centered around conventional marketing tactics is waning as banks increasingly adopt data-driven and digital-first approaches to customer engagement. - Financial Products with Low Engagement:
Interest in low-engagement financial products (e.g., basic savings accounts) has decreased, with more focus shifting towards innovative and interactive financial services. - Geographic Limitations in Banking Studies:
There appears to be a reduction in studies that focus solely on specific geographic contexts, as the journal increasingly embraces global perspectives and comparative analyses.
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