International Journal of Quality and Service Sciences

Scope & Guideline

Exploring Innovations in Service Management

Introduction

Delve into the academic richness of International Journal of Quality and Service Sciences with our guidelines, detailing its aims and scope. Our resource identifies emerging and trending topics paving the way for new academic progress. We also provide insights into declining or waning topics, helping you stay informed about changing research landscapes. Evaluate highly cited topics and recent publications within these guidelines to align your work with influential scholarly trends.
LanguageEnglish
ISSN1756-669x
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2009 to 2024
AbbreviationINT J QUAL SERV SCI / Int. J. Qual. Serv. Sci.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The International Journal of Quality and Service Sciences focuses on advancing the understanding and practice of quality management and service sciences across various sectors. It aims to bridge the gap between academic research and practical application, highlighting methodologies and frameworks that enhance service quality and customer satisfaction.
  1. Quality Management Practices:
    The journal emphasizes the exploration of quality management systems, including Total Quality Management (TQM), Lean practices, and ISO standards, addressing their impact on performance across diverse industries.
  2. Service Quality and Customer Satisfaction:
    A core focus is the assessment and enhancement of service quality, examining its relationship with customer satisfaction, loyalty, and brand reputation, particularly in sectors such as healthcare, education, and retail.
  3. Technology Integration in Services:
    The journal investigates the role of technology in improving service delivery and customer experiences, including the adoption of digital tools, e-commerce, and the influence of emerging technologies like AI and mobile wallets.
  4. Cross-Cultural Perspectives:
    Research often incorporates cross-cultural analyses, exploring how cultural contexts influence service expectations, quality perceptions, and customer behaviors in global settings.
  5. Interdisciplinary Approaches:
    The journal promotes interdisciplinary research that integrates concepts from psychology, human resource management, and organizational behavior to understand service quality and customer interactions.
The International Journal of Quality and Service Sciences has identified several emerging themes that reflect current trends in quality management and service delivery. These themes indicate a shift towards innovative practices and the integration of technology in enhancing service quality.
  1. Service Recovery and Customer Experience:
    Increasing attention is given to service recovery strategies, particularly how they affect customer satisfaction and loyalty, especially in the context of service failures and crisis management.
  2. Digital Transformation in Services:
    Research on the impact of digital technologies on service delivery, including mobile wallets and e-services, is gaining traction as organizations adapt to changing consumer behaviors and expectations.
  3. Sustainability in Service Quality:
    Emerging studies are focusing on the intersection of sustainability and service quality, examining how organizations can enhance their service offerings while promoting eco-friendly practices.
  4. Influence of Social Media and Digital Marketing:
    The role of social media influencers and digital marketing strategies in shaping consumer perceptions and service quality is a growing area of interest, reflecting the changing landscape of customer engagement.
  5. Cultural Dynamics in Service Expectations:
    Research is increasingly exploring how cultural factors influence customer expectations and perceptions of service quality, particularly in diverse and globalized markets.

Declining or Waning

While the journal continually evolves, certain themes have shown signs of decline in recent years. These waning areas reflect shifting priorities in research focus and emerging trends in quality and service sciences.
  1. Traditional Quality Control Methods:
    There has been a noticeable decrease in research focused solely on traditional quality control methods, as the field shifts towards more holistic approaches like TQM and quality 4.0.
  2. Single-Industry Studies:
    Papers concentrating on quality management within a single industry are less prominent, indicating a trend towards interdisciplinary and cross-sectoral research that provides broader insights.
  3. Static Customer Satisfaction Models:
    Research utilizing static models of customer satisfaction has diminished, as recent studies emphasize dynamic and contextual factors influencing customer experiences and behaviors.
  4. Historical Quality Management Frameworks:
    There is a decline in the exploration of historical frameworks without contemporary relevance, as researchers seek to develop new models that address modern challenges in service quality.
  5. Overemphasis on Quantitative Metrics:
    The trend towards exclusively quantitative measures of service quality is waning, with an increasing focus on qualitative insights and customer narratives that provide deeper understanding.

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