International Journal of Quality and Service Sciences

Scope & Guideline

Advancing Knowledge in Quality and Service Excellence

Introduction

Immerse yourself in the scholarly insights of International Journal of Quality and Service Sciences with our comprehensive guidelines detailing its aims and scope. This page is your resource for understanding the journal's thematic priorities. Stay abreast of trending topics currently drawing significant attention and explore declining topics for a full picture of evolving interests. Our selection of highly cited topics and recent high-impact papers is curated within these guidelines to enhance your research impact.
LanguageEnglish
ISSN1756-669x
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2009 to 2024
AbbreviationINT J QUAL SERV SCI / Int. J. Qual. Serv. Sci.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The International Journal of Quality and Service Sciences focuses on advancing the understanding and practice of quality management and service sciences across various sectors. It aims to bridge the gap between academic research and practical application, highlighting methodologies and frameworks that enhance service quality and customer satisfaction.
  1. Quality Management Practices:
    The journal emphasizes the exploration of quality management systems, including Total Quality Management (TQM), Lean practices, and ISO standards, addressing their impact on performance across diverse industries.
  2. Service Quality and Customer Satisfaction:
    A core focus is the assessment and enhancement of service quality, examining its relationship with customer satisfaction, loyalty, and brand reputation, particularly in sectors such as healthcare, education, and retail.
  3. Technology Integration in Services:
    The journal investigates the role of technology in improving service delivery and customer experiences, including the adoption of digital tools, e-commerce, and the influence of emerging technologies like AI and mobile wallets.
  4. Cross-Cultural Perspectives:
    Research often incorporates cross-cultural analyses, exploring how cultural contexts influence service expectations, quality perceptions, and customer behaviors in global settings.
  5. Interdisciplinary Approaches:
    The journal promotes interdisciplinary research that integrates concepts from psychology, human resource management, and organizational behavior to understand service quality and customer interactions.
The International Journal of Quality and Service Sciences has identified several emerging themes that reflect current trends in quality management and service delivery. These themes indicate a shift towards innovative practices and the integration of technology in enhancing service quality.
  1. Service Recovery and Customer Experience:
    Increasing attention is given to service recovery strategies, particularly how they affect customer satisfaction and loyalty, especially in the context of service failures and crisis management.
  2. Digital Transformation in Services:
    Research on the impact of digital technologies on service delivery, including mobile wallets and e-services, is gaining traction as organizations adapt to changing consumer behaviors and expectations.
  3. Sustainability in Service Quality:
    Emerging studies are focusing on the intersection of sustainability and service quality, examining how organizations can enhance their service offerings while promoting eco-friendly practices.
  4. Influence of Social Media and Digital Marketing:
    The role of social media influencers and digital marketing strategies in shaping consumer perceptions and service quality is a growing area of interest, reflecting the changing landscape of customer engagement.
  5. Cultural Dynamics in Service Expectations:
    Research is increasingly exploring how cultural factors influence customer expectations and perceptions of service quality, particularly in diverse and globalized markets.

Declining or Waning

While the journal continually evolves, certain themes have shown signs of decline in recent years. These waning areas reflect shifting priorities in research focus and emerging trends in quality and service sciences.
  1. Traditional Quality Control Methods:
    There has been a noticeable decrease in research focused solely on traditional quality control methods, as the field shifts towards more holistic approaches like TQM and quality 4.0.
  2. Single-Industry Studies:
    Papers concentrating on quality management within a single industry are less prominent, indicating a trend towards interdisciplinary and cross-sectoral research that provides broader insights.
  3. Static Customer Satisfaction Models:
    Research utilizing static models of customer satisfaction has diminished, as recent studies emphasize dynamic and contextual factors influencing customer experiences and behaviors.
  4. Historical Quality Management Frameworks:
    There is a decline in the exploration of historical frameworks without contemporary relevance, as researchers seek to develop new models that address modern challenges in service quality.
  5. Overemphasis on Quantitative Metrics:
    The trend towards exclusively quantitative measures of service quality is waning, with an increasing focus on qualitative insights and customer narratives that provide deeper understanding.

Similar Journals

THEORY INTO PRACTICE

Empowering Educators through Research Insights
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0040-5841Frequency: 4 issues/year

THEORY INTO PRACTICE is a premier academic journal dedicated to the field of education, published by Routledge Journals, Taylor & Francis Ltd. With an impressive impact factor and a recognized standing in the Q1 category of education journals, this journal is an essential resource for researchers, practitioners, and students alike. Since its inception in 1962, THEORY INTO PRACTICE has served as a pivotal platform for disseminating innovative ideas and research findings that bridge the gap between educational theory and practical application. With a Scopus rank of #209 out of 1543 in the Social Sciences Education category, representing the 86th percentile, it reflects the journal’s influence and commitment to the advancement of educational practices. Although currently not open access, it continues to provide significant insights for those engaged in the continually evolving landscape of education. Its contributions remain vital in fostering informed and effective teaching strategies that respond to contemporary challenges and needs in education.

International Journal of Services Technology and Management

Advancing service technology for a smarter tomorrow.
Publisher: INDERSCIENCE ENTERPRISES LTDISSN: 1460-6720Frequency: 6 issues/year

International Journal of Services Technology and Management (ISSN: 1460-6720, E-ISSN: 1741-525X), published by InderScience Enterprises Ltd, is an esteemed academic journal dedicated to the exploration of innovative services technology and its management. Based in the United Kingdom, this journal has been a crucial platform for disseminating research since its inception in 2000 and continues to engage with evolving trends, bridging the gap between academic theory and practical application in a variety of fields, including computer science, marketing, and strategic management. Though currently ranked in the fourth quartile across various categories, the journal's commitment to quality and relevance has potential to contribute significantly to its respective domains, inviting contributions from researchers and practitioners keen to enhance service delivery through technology. Published with the goal of fostering interdisciplinary collaboration, it provides a forum for ideas that are foundational to advancing knowledge in service management strategies. As the journal progresses towards 2024, it remains poised to adapt and respond to the challenges and innovations of the modern service landscape.

Clio America

Unveiling the complexities of America's social and political histories.
Publisher: UNIV MAGDALENAISSN: 1909-941XFrequency: 2 issues/year

Clio America is a distinguished academic journal published by UNIV MAGDALENA, specializing in historical studies with a focus on the Americas. Since its inception in 2007, this Open Access journal has dedicated itself to disseminating quality research that reflects the rich tapestry of cultural, social, and political histories of American societies. With an ISSN of 1909-941X and an E-ISSN of 2389-7848, Clio America aims to foster scholarly dialogue and enhance the visibility of research that contributes to our understanding of historical dynamics within the region. By providing a platform for interdisciplinary collaboration, this journal plays a crucial role in connecting researchers, educators, and students alike, ultimately enriching the academic landscape. Set in the scenic locale of Santa Marta, Colombia, Clio America continues to be a vital resource for those looking to engage deeply with the past and its implications for the present and future.

International Journal of Contemporary Hospitality Management

Driving Excellence in Tourism and Leisure Studies
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0959-6119Frequency: 7 issues/year

The International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.

Quality-Access to Success

Elevating Standards, Inspiring Success
Publisher: SOC ROMANA PENTRU ASIGURAREA CALITATIIISSN: 1582-2559Frequency: 6 issues/year

Quality-Access to Success is a distinguished journal published by SOC ROMANA PENTRU ASIGURAREA CALITATII, specialized in the fields of business, management, and international management. With an ISSN of 1582-2559 and E-ISSN of 2668-4861, this journal serves as a critical platform for academic discourse, focusing on the intersection of quality management and organizational performance. Despite its current classification in Q4 across its respective categories, the journal has demonstrated a commitment to fostering innovative research and promoting best practices in quality assurance within various industries. As it transitions into its converged years spanning from 2009 to 2024, Quality-Access to Success stands as a valuable resource for researchers, professionals, and students striving to enhance their understanding of quality management. By offering open access options and aiming to broaden its impact within the business and management arenas, this journal is poised to contribute significantly to the evolving landscape of quality assurance and management studies.

Journal of Hospitality Marketing & Management

Transforming Hospitality Practices Through Innovative Research.
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1936-8623Frequency: 8 issues/year

The Journal of Hospitality Marketing & Management, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is an esteemed scholarly platform dedicated to advancing the understanding of marketing and management practices within the hospitality industry. With an ISSN of 1936-8623 and E-ISSN 1936-8631, this journal has established itself as a premier resource for researchers, practitioners, and students alike, maintaining a Q1 ranking across multiple categories such as Management Information Systems, Marketing, and Tourism, Leisure and Hospitality Management. The journal serves as a vital forum for innovative research and insightful contributions, making it indispensable for those looking to stay at the forefront of developments in hospitality marketing strategies and operational management. With its impressive Scopus rankings, including a remarkable rank of #4 in Marketing and #3 in Management Information Systems, the Journal of Hospitality Marketing & Management not only upholds rigorous academic standards but also actively interfaces with practitioners in the industry, ensuring that its findings are relevant and applicable. Given its continuous evolution and converged years spanning from 2010 to 2024, this journal is committed to reflecting and shaping the future of hospitality marketing and management in an increasingly complex global context.

Quality Technology and Quantitative Management

Exploring the nexus of quality technology and quantitative insights.
Publisher: TAYLOR & FRANCIS LTDISSN: 1684-3703Frequency: 4 issues/year

Quality Technology and Quantitative Management is a prestigious academic journal published by Taylor & Francis Ltd, focusing on the intricate relationships between quality technology and quantitative methodologies in management practices. With a dedicated readership comprised of researchers, practitioners, and students, this journal provides critical insights into various disciplines, including Business and International Management, Industrial Relations, Information Systems and Management, and Management of Technology and Innovation. Achieving a commendable Q2 ranking across multiple categories in 2023 and notable Scopus rankings, the journal underscores its commitment to disseminating high-quality research that bridges theory and application to address contemporary challenges in the field. The journal is accessible via traditional subscription models, ensuring a wide distribution of groundbreaking studies conducted from 2011 to 2024. By connecting innovative methodologies with managerial practices, Quality Technology and Quantitative Management is essential for advancing knowledge and promoting excellence in management science.

Asia Pacific Journal of Health Management

Connecting Ideas for a Healthier Asia-Pacific
Publisher: AUSTRALIAN COLL HEALTH SERVICE MANAGEMENTISSN: Frequency: 4 issues/year

Asia Pacific Journal of Health Management is a distinguished open-access journal published by the Australian College of Health Service Management. Since its inception in 2006, this journal has become an essential resource for researchers, practitioners, and students in the fields of health policy, public health, and health information management. With a commitment to disseminating high-quality research, it operates from Australia, serving as a platform for innovative studies and discussions that address contemporary issues in health management across the Asia-Pacific region. The journal is indexed in Scopus, holding a rank of #228 in Health Policy and #499 in Public Health, indicative of its growing impact, although classified in the Q4 quartile for several categories in 2023. This positions the journal as a valuable resource for understanding health challenges and management practices, promoting a comprehensive understanding of health systems within diverse contexts. Whether you are a seasoned researcher or an emerging scholar, the Asia Pacific Journal of Health Management offers a vital outlet for sharing insights that advance the discipline and improve health outcomes.

JOURNAL OF SERVICE RESEARCH

Shaping the future of service through impactful findings.
Publisher: SAGE PUBLICATIONS INCISSN: 1094-6705Frequency: 4 issues/year

JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.

Cornell Hospitality Quarterly

Exploring the Dynamics of Hospitality Management
Publisher: SAGE PUBLICATIONS INCISSN: 1938-9655Frequency: 4 issues/year

Cornell Hospitality Quarterly, published by SAGE Publications Inc, stands as a premier journal in the domain of Tourism, Leisure, and Hospitality Management. With an impressive impact factor demonstrated by its Q1 ranking in the 2023 category, the journal was established to foster dialogue and disseminate research that impacts the hospitality industry. With its Scopus rank placing it at #25 out of 146 in its field, the journal is not only respected but also widely recognized for its contribution to advancing knowledge among academia and industry practitioners. The journal, which has been in circulation since 2008 and will continue through 2024, emphasizes high-quality, empirical research and theoretical developments in hospitality management. As an accessible publication, Cornell Hospitality Quarterly provides vital insights and innovative perspectives that cater to researchers, professionals, and students eager to enhance their understanding of this dynamic field.