International Journal of Quality and Service Sciences

Scope & Guideline

Advancing Knowledge in Quality and Service Excellence

Introduction

Explore the comprehensive scope of International Journal of Quality and Service Sciences through our detailed guidelines, including its aims and scope. Stay updated with trending and emerging topics, and delve into declining areas to understand shifts in academic interest. Our guidelines also showcase highly cited topics, featuring influential research making a significant impact. Additionally, discover the latest published papers and those with high citation counts, offering a snapshot of current scholarly conversations. Use these guidelines to explore International Journal of Quality and Service Sciences in depth and align your research initiatives with current academic trends.
LanguageEnglish
ISSN1756-669x
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2009 to 2024
AbbreviationINT J QUAL SERV SCI / Int. J. Qual. Serv. Sci.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The International Journal of Quality and Service Sciences focuses on advancing the understanding and practice of quality management and service sciences across various sectors. It aims to bridge the gap between academic research and practical application, highlighting methodologies and frameworks that enhance service quality and customer satisfaction.
  1. Quality Management Practices:
    The journal emphasizes the exploration of quality management systems, including Total Quality Management (TQM), Lean practices, and ISO standards, addressing their impact on performance across diverse industries.
  2. Service Quality and Customer Satisfaction:
    A core focus is the assessment and enhancement of service quality, examining its relationship with customer satisfaction, loyalty, and brand reputation, particularly in sectors such as healthcare, education, and retail.
  3. Technology Integration in Services:
    The journal investigates the role of technology in improving service delivery and customer experiences, including the adoption of digital tools, e-commerce, and the influence of emerging technologies like AI and mobile wallets.
  4. Cross-Cultural Perspectives:
    Research often incorporates cross-cultural analyses, exploring how cultural contexts influence service expectations, quality perceptions, and customer behaviors in global settings.
  5. Interdisciplinary Approaches:
    The journal promotes interdisciplinary research that integrates concepts from psychology, human resource management, and organizational behavior to understand service quality and customer interactions.
The International Journal of Quality and Service Sciences has identified several emerging themes that reflect current trends in quality management and service delivery. These themes indicate a shift towards innovative practices and the integration of technology in enhancing service quality.
  1. Service Recovery and Customer Experience:
    Increasing attention is given to service recovery strategies, particularly how they affect customer satisfaction and loyalty, especially in the context of service failures and crisis management.
  2. Digital Transformation in Services:
    Research on the impact of digital technologies on service delivery, including mobile wallets and e-services, is gaining traction as organizations adapt to changing consumer behaviors and expectations.
  3. Sustainability in Service Quality:
    Emerging studies are focusing on the intersection of sustainability and service quality, examining how organizations can enhance their service offerings while promoting eco-friendly practices.
  4. Influence of Social Media and Digital Marketing:
    The role of social media influencers and digital marketing strategies in shaping consumer perceptions and service quality is a growing area of interest, reflecting the changing landscape of customer engagement.
  5. Cultural Dynamics in Service Expectations:
    Research is increasingly exploring how cultural factors influence customer expectations and perceptions of service quality, particularly in diverse and globalized markets.

Declining or Waning

While the journal continually evolves, certain themes have shown signs of decline in recent years. These waning areas reflect shifting priorities in research focus and emerging trends in quality and service sciences.
  1. Traditional Quality Control Methods:
    There has been a noticeable decrease in research focused solely on traditional quality control methods, as the field shifts towards more holistic approaches like TQM and quality 4.0.
  2. Single-Industry Studies:
    Papers concentrating on quality management within a single industry are less prominent, indicating a trend towards interdisciplinary and cross-sectoral research that provides broader insights.
  3. Static Customer Satisfaction Models:
    Research utilizing static models of customer satisfaction has diminished, as recent studies emphasize dynamic and contextual factors influencing customer experiences and behaviors.
  4. Historical Quality Management Frameworks:
    There is a decline in the exploration of historical frameworks without contemporary relevance, as researchers seek to develop new models that address modern challenges in service quality.
  5. Overemphasis on Quantitative Metrics:
    The trend towards exclusively quantitative measures of service quality is waning, with an increasing focus on qualitative insights and customer narratives that provide deeper understanding.

Similar Journals

Journal of Quality Assurance in Hospitality & Tourism

Championing Quality in the Heart of Hospitality & Tourism
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1528-008XFrequency: 6 issues/year

Journal of Quality Assurance in Hospitality & Tourism, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is a pivotal platform dedicated to advancing knowledge and research in the dynamic fields of hospitality and tourism. Since its inception in 2000, the journal has consistently provided a comprehensive forum for the dissemination of scholarly work that addresses quality assurance issues, underpinning the importance of excellence in service delivery within the industry. With an impressive Scopus ranking of #35 out of 146 in the category of Business, Management and Accounting, and a commendable Q2 ranking in the Tourism, Leisure and Hospitality Management quartile, this journal is recognized for its impactful contributions and commitment to high academic standards. Researchers, academics, and industry professionals will find the journal invaluable for its wealth of information, innovative methodologies, and insightful analyses that collectively shape the future of hospitality and tourism. Although it does not operate under an open access model, the journal remains an essential resource for those aiming to elevate the quality of service and operational standards within their respective sectors.

SERVICE INDUSTRIES JOURNAL

Pioneering Research in Management and Innovation
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 0264-2069Frequency: 16 issues/year

SERVICE INDUSTRIES JOURNAL is a leading academic publication dedicated to advancing knowledge in the fields of management, strategy, and innovation within the service sector. Published by Routledge Journals, Taylor & Francis Ltd, this esteemed journal has established itself as a key resource for researchers and professionals alike, evidenced by its impressive Q1 quartile rankings in both Management of Technology and Innovation and Strategy and Management categories. With a Scopus rank of #4 out of 289 in its pertinent field, and a 97th percentile rank in strategy, the journal offers a platform for rigorous empirical research, comprehensive theoretical discussions, and practical insights. Although it does not currently offer open access options, the journal's commitment to quality and relevance makes it indispensable for anyone aiming to understand and navigate the complexities of service industries. As the journal continues to publish high-impact research from its inception in 1983 to the present, it remains a cornerstone for scholars and practitioners striving to innovate and enhance strategic frameworks within the service domain.

Journal of Services Marketing

Shaping the Conversation on Service Marketing Excellence
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0887-6045Frequency: 7 issues/year

Journal of Services Marketing is a leading publication in the field of marketing, specifically focusing on the dynamic and evolving landscape of services marketing. Published by Emerald Group Publishing Ltd, this esteemed journal has been at the forefront of research since its inception in 1987 and continues to serve as a critical resource for academics, industry professionals, and students interested in understanding and advancing service sector marketing practices. With a robust Scopus ranking placing it in the top 26% of its category (Rank #55/210, 74th percentile), the journal is recognized for its significant contribution to the field. Although it is not an open access journal, it ensures accessibility to a broad audience by offering a range of subscription and institutional access options. The Journal of Services Marketing welcomes rigorous research that addresses contemporary challenges, trends, and innovations in services marketing, thereby nurturing a dialogue that encourages practical solutions and theoretical advancements in the industry.

International Journal of Services Technology and Management

Elevating service delivery through technological insights.
Publisher: INDERSCIENCE ENTERPRISES LTDISSN: 1460-6720Frequency: 6 issues/year

International Journal of Services Technology and Management (ISSN: 1460-6720, E-ISSN: 1741-525X), published by InderScience Enterprises Ltd, is an esteemed academic journal dedicated to the exploration of innovative services technology and its management. Based in the United Kingdom, this journal has been a crucial platform for disseminating research since its inception in 2000 and continues to engage with evolving trends, bridging the gap between academic theory and practical application in a variety of fields, including computer science, marketing, and strategic management. Though currently ranked in the fourth quartile across various categories, the journal's commitment to quality and relevance has potential to contribute significantly to its respective domains, inviting contributions from researchers and practitioners keen to enhance service delivery through technology. Published with the goal of fostering interdisciplinary collaboration, it provides a forum for ideas that are foundational to advancing knowledge in service management strategies. As the journal progresses towards 2024, it remains poised to adapt and respond to the challenges and innovations of the modern service landscape.

Innovative Marketing

Shaping Tomorrow's Marketing Today
Publisher: LLC CPC BUSINESS PERSPECTIVESISSN: 1814-2427Frequency: 4 issues/year

Innovative Marketing, with ISSN 1814-2427 and E-ISSN 1816-6326, is a prestigious open-access journal published by LLC CPC BUSINESS PERSPECTIVES since 2005, located in Sumy, Ukraine. It serves as a pivotal platform for researchers, professionals, and academics focusing on the dynamic intersections of marketing, technology, and innovation. With a commitment to advancing contemporary marketing practices, the journal's scope encompasses a rich range of topics, positioning it within impressive category quartiles—ranked Q3 in Economics, Econometrics and Finance, Management of Technology and Innovation, and Marketing as of 2023. The journal's stature is further affirmed by its Scopus rankings, achieving a percentile of 80th in Social Sciences - Law and 70th in Social Sciences - Social Sciences (miscellaneous). By offering open access to research, Innovative Marketing seeks to facilitate meaningful dialogue and disseminate knowledge that informs and inspires the marketing community globally. Join us in shaping the future of marketing innovation!

Service Business

Transforming Theory into Practice in the Service Sector
Publisher: SPRINGER HEIDELBERGISSN: 1862-8516Frequency: 4 issues/year

Service Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.

INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE

Innovating Strategies for Superior Health Care Delivery
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0952-6862Frequency: 8 issues/year

INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE is a leading academic journal published by Emerald Group Publishing Ltd, dedicated to advancing the fields of health care quality and health policy. Established in 1988, this esteemed journal addresses critical issues in health care management, offering insights into best practices and innovative strategies to enhance quality assurance in diverse health care settings. With an impact factor that places it in the Q3 tier across both health policy and business management categories, the journal serves as a valuable resource for researchers, practitioners, and students seeking to contribute to the conversation on health care quality improvement. Although currently not an Open Access journal, it remains accessible through various academic databases, facilitating a wide reach of its scholarly contributions. The journal's mission is to foster interdisciplinary dialogue and share evidence-based research that can inform policies and practices aimed at improving health care delivery globally.

Asia Pacific Journal of Health Management

Navigating Contemporary Health Challenges Together
Publisher: AUSTRALIAN COLL HEALTH SERVICE MANAGEMENTISSN: Frequency: 4 issues/year

Asia Pacific Journal of Health Management is a distinguished open-access journal published by the Australian College of Health Service Management. Since its inception in 2006, this journal has become an essential resource for researchers, practitioners, and students in the fields of health policy, public health, and health information management. With a commitment to disseminating high-quality research, it operates from Australia, serving as a platform for innovative studies and discussions that address contemporary issues in health management across the Asia-Pacific region. The journal is indexed in Scopus, holding a rank of #228 in Health Policy and #499 in Public Health, indicative of its growing impact, although classified in the Q4 quartile for several categories in 2023. This positions the journal as a valuable resource for understanding health challenges and management practices, promoting a comprehensive understanding of health systems within diverse contexts. Whether you are a seasoned researcher or an emerging scholar, the Asia Pacific Journal of Health Management offers a vital outlet for sharing insights that advance the discipline and improve health outcomes.

Journal of Service Management

Connecting Academics and Practitioners for Service Innovation
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-5818Frequency: 6 issues/year

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.

International Journal of Quality & Reliability Management

Advancing Excellence in Quality and Reliability
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0265-671XFrequency: 9 issues/year

International Journal of Quality & Reliability Management is a leading academic journal devoted to the exploration of quality management and reliability engineering within organizational contexts. Published by EMERALD GROUP PUBLISHING LTD, this journal has been a pivotal resource since its inception in 1970, with a scope that encompasses interdisciplinary approaches to improve quality and reliability across various sectors. Operating from the United Kingdom, it ranks in the Q2 category for both Business, Management, and Accounting, and Strategy and Management, signifying its esteemed reputation and contribution to the field. With an impressive standing in Scopus, the journal ranks 61 out of 218 in general business, and 153 out of 478 in strategy and management. Although it does not currently offer open access options, its rich content is indispensable for researchers, professionals, and students focused on developing strategic quality initiatives and enhancing operational reliability. With a comprehensive convergence of scholarly articles and case studies, the International Journal of Quality & Reliability Management remains an essential venue for advancing knowledge and practice in quality management and reliability disciplines.