International Journal of Quality and Service Sciences

Scope & Guideline

Exploring Innovations in Service Management

Introduction

Explore the comprehensive scope of International Journal of Quality and Service Sciences through our detailed guidelines, including its aims and scope. Stay updated with trending and emerging topics, and delve into declining areas to understand shifts in academic interest. Our guidelines also showcase highly cited topics, featuring influential research making a significant impact. Additionally, discover the latest published papers and those with high citation counts, offering a snapshot of current scholarly conversations. Use these guidelines to explore International Journal of Quality and Service Sciences in depth and align your research initiatives with current academic trends.
LanguageEnglish
ISSN1756-669x
PublisherEMERALD GROUP PUBLISHING LTD
Support Open AccessNo
CountryUnited Kingdom
TypeJournal
Convergefrom 2009 to 2024
AbbreviationINT J QUAL SERV SCI / Int. J. Qual. Serv. Sci.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressFloor 5, Northspring 21-23 Wellington Street, Leeds, W YORKSHIRE LS1 4DL, ENGLAND

Aims and Scopes

The International Journal of Quality and Service Sciences focuses on advancing the understanding and practice of quality management and service sciences across various sectors. It aims to bridge the gap between academic research and practical application, highlighting methodologies and frameworks that enhance service quality and customer satisfaction.
  1. Quality Management Practices:
    The journal emphasizes the exploration of quality management systems, including Total Quality Management (TQM), Lean practices, and ISO standards, addressing their impact on performance across diverse industries.
  2. Service Quality and Customer Satisfaction:
    A core focus is the assessment and enhancement of service quality, examining its relationship with customer satisfaction, loyalty, and brand reputation, particularly in sectors such as healthcare, education, and retail.
  3. Technology Integration in Services:
    The journal investigates the role of technology in improving service delivery and customer experiences, including the adoption of digital tools, e-commerce, and the influence of emerging technologies like AI and mobile wallets.
  4. Cross-Cultural Perspectives:
    Research often incorporates cross-cultural analyses, exploring how cultural contexts influence service expectations, quality perceptions, and customer behaviors in global settings.
  5. Interdisciplinary Approaches:
    The journal promotes interdisciplinary research that integrates concepts from psychology, human resource management, and organizational behavior to understand service quality and customer interactions.
The International Journal of Quality and Service Sciences has identified several emerging themes that reflect current trends in quality management and service delivery. These themes indicate a shift towards innovative practices and the integration of technology in enhancing service quality.
  1. Service Recovery and Customer Experience:
    Increasing attention is given to service recovery strategies, particularly how they affect customer satisfaction and loyalty, especially in the context of service failures and crisis management.
  2. Digital Transformation in Services:
    Research on the impact of digital technologies on service delivery, including mobile wallets and e-services, is gaining traction as organizations adapt to changing consumer behaviors and expectations.
  3. Sustainability in Service Quality:
    Emerging studies are focusing on the intersection of sustainability and service quality, examining how organizations can enhance their service offerings while promoting eco-friendly practices.
  4. Influence of Social Media and Digital Marketing:
    The role of social media influencers and digital marketing strategies in shaping consumer perceptions and service quality is a growing area of interest, reflecting the changing landscape of customer engagement.
  5. Cultural Dynamics in Service Expectations:
    Research is increasingly exploring how cultural factors influence customer expectations and perceptions of service quality, particularly in diverse and globalized markets.

Declining or Waning

While the journal continually evolves, certain themes have shown signs of decline in recent years. These waning areas reflect shifting priorities in research focus and emerging trends in quality and service sciences.
  1. Traditional Quality Control Methods:
    There has been a noticeable decrease in research focused solely on traditional quality control methods, as the field shifts towards more holistic approaches like TQM and quality 4.0.
  2. Single-Industry Studies:
    Papers concentrating on quality management within a single industry are less prominent, indicating a trend towards interdisciplinary and cross-sectoral research that provides broader insights.
  3. Static Customer Satisfaction Models:
    Research utilizing static models of customer satisfaction has diminished, as recent studies emphasize dynamic and contextual factors influencing customer experiences and behaviors.
  4. Historical Quality Management Frameworks:
    There is a decline in the exploration of historical frameworks without contemporary relevance, as researchers seek to develop new models that address modern challenges in service quality.
  5. Overemphasis on Quantitative Metrics:
    The trend towards exclusively quantitative measures of service quality is waning, with an increasing focus on qualitative insights and customer narratives that provide deeper understanding.

Similar Journals

INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE

Elevating Standards in Health Care Management
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0952-6862Frequency: 8 issues/year

INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE is a leading academic journal published by Emerald Group Publishing Ltd, dedicated to advancing the fields of health care quality and health policy. Established in 1988, this esteemed journal addresses critical issues in health care management, offering insights into best practices and innovative strategies to enhance quality assurance in diverse health care settings. With an impact factor that places it in the Q3 tier across both health policy and business management categories, the journal serves as a valuable resource for researchers, practitioners, and students seeking to contribute to the conversation on health care quality improvement. Although currently not an Open Access journal, it remains accessible through various academic databases, facilitating a wide reach of its scholarly contributions. The journal's mission is to foster interdisciplinary dialogue and share evidence-based research that can inform policies and practices aimed at improving health care delivery globally.

PRODUCTION AND OPERATIONS MANAGEMENT

Leading the Way in Operational Innovation
Publisher: SAGE PUBLICATIONS INCISSN: 1059-1478Frequency: 12 issues/year

PRODUCTION AND OPERATIONS MANAGEMENT is a leading academic journal published by SAGE Publications Inc., focusing on the dynamic fields of production and operations management. With its ISSN 1059-1478 and E-ISSN 1937-5956, this esteemed journal caters to a global audience of researchers, practitioners, and students in the United States and beyond. Recognized for its high impact, it boasts a Q1 category ranking in crucial areas such as Industrial and Manufacturing Engineering, Management of Technology and Innovation, and Management Science and Operations Research as of 2023. This impressive standing underlines its commitment to publishing groundbreaking research that informs best practices and paves the way for innovation within the industry. The journal is particularly instrumental in fostering the exchange of knowledge and insights that drive operational efficiency and effectiveness in a rapidly evolving technological landscape. Despite the absence of an open access option, the journal maintains a significant academic presence, ensuring that vital research remains accessible to a dedicated readership. With coverage spanning from 1992 to 2024, PRODUCTION AND OPERATIONS MANAGEMENT is an essential resource for those seeking to advance their understanding and application of principles that shape production and operational frameworks.

Service Business

Unlocking Insights for Tomorrow's Service Leaders
Publisher: SPRINGER HEIDELBERGISSN: 1862-8516Frequency: 4 issues/year

Service Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.

Innovative Marketing

Exploring the Future of Marketing Innovation
Publisher: LLC CPC BUSINESS PERSPECTIVESISSN: 1814-2427Frequency: 4 issues/year

Innovative Marketing, with ISSN 1814-2427 and E-ISSN 1816-6326, is a prestigious open-access journal published by LLC CPC BUSINESS PERSPECTIVES since 2005, located in Sumy, Ukraine. It serves as a pivotal platform for researchers, professionals, and academics focusing on the dynamic intersections of marketing, technology, and innovation. With a commitment to advancing contemporary marketing practices, the journal's scope encompasses a rich range of topics, positioning it within impressive category quartiles—ranked Q3 in Economics, Econometrics and Finance, Management of Technology and Innovation, and Marketing as of 2023. The journal's stature is further affirmed by its Scopus rankings, achieving a percentile of 80th in Social Sciences - Law and 70th in Social Sciences - Social Sciences (miscellaneous). By offering open access to research, Innovative Marketing seeks to facilitate meaningful dialogue and disseminate knowledge that informs and inspires the marketing community globally. Join us in shaping the future of marketing innovation!

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Pioneering Insights in Quality Management
Publisher: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTDISSN: 1478-3363Frequency: 14 issues/year

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.

Retail and Marketing Review

Unveiling Insights for Retail Innovators.
Publisher: MC CANTISSN: 2708-3209Frequency: 2 issues/year

Welcome to the Retail and Marketing Review, a pivotal journal dedicated to advancing the fields of retail and marketing research. Published by MC CANT and affiliated with the University of South Africa's Department of Marketing and Retail Management, this journal aims to disseminate high-quality research that explores contemporary issues and innovative practices in the retail and marketing landscapes, particularly in the South African context. With an emphasis on accessibility, the Retail and Marketing Review offers open access to its scholarly articles, making it a valuable resource for researchers, professionals, and students alike. As the retail sector continues to evolve, this journal plays a crucial role in providing a platform for the exchange of knowledge and best practices, ultimately contributing to the growth and development of marketing theories and applications. Join us in exploring the latest trends, research findings, and insights that shape the future of retail and marketing.

Journal of Service Management

Transforming Knowledge into Practice in Service Industries
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1757-5818Frequency: 6 issues/year

Journal of Service Management, published by Emerald Group Publishing Ltd, stands at the forefront of research in the interdisciplinary fields of service management, strategy, and tourism, leisure, and hospitality management. With an impressive 2023 impact ranking placing it in the Q1 quartile across multiple categories—including Business, Management, and Accounting (miscellaneous), Strategy and Management, and Tourism, Leisure and Hospitality—this journal is a vital resource for academics and practitioners alike. The journal's commitment to advancing knowledge since 2009 is reflected in its high Scopus rankings, securing positions in the 99th and 98th percentiles for Business and Strategy, respectively. Available in both print and Open Access formats, the Journal of Service Management encourages the dissemination and application of innovative practices and research findings in service-oriented industries. By fostering dialogue and collaboration among scholars and industry professionals, the journal significantly contributes to the evolution of service management as a critical field of study.

International Journal of Quality & Reliability Management

Exploring Innovations in Quality and Reliability Engineering
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 0265-671XFrequency: 9 issues/year

International Journal of Quality & Reliability Management is a leading academic journal devoted to the exploration of quality management and reliability engineering within organizational contexts. Published by EMERALD GROUP PUBLISHING LTD, this journal has been a pivotal resource since its inception in 1970, with a scope that encompasses interdisciplinary approaches to improve quality and reliability across various sectors. Operating from the United Kingdom, it ranks in the Q2 category for both Business, Management, and Accounting, and Strategy and Management, signifying its esteemed reputation and contribution to the field. With an impressive standing in Scopus, the journal ranks 61 out of 218 in general business, and 153 out of 478 in strategy and management. Although it does not currently offer open access options, its rich content is indispensable for researchers, professionals, and students focused on developing strategic quality initiatives and enhancing operational reliability. With a comprehensive convergence of scholarly articles and case studies, the International Journal of Quality & Reliability Management remains an essential venue for advancing knowledge and practice in quality management and reliability disciplines.

TQM Journal

Elevating Standards in Business and International Management
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 1754-2731Frequency: 6 issues/year

The TQM Journal, published by Emerald Group Publishing Ltd, stands at the forefront of research in the field of quality management, serving as an essential platform for scholars, practitioners, and students engaged in business and international management. With an impressive impact factor indicative of its scholarly significance, the journal is ranked in the Q1 category in crucial areas such as Business and International Management, and Business, Management, and Accounting, underscoring its influence and relevance in today's dynamic business landscape. Covering a wide array of topics from decision sciences to strategy and management, the TQM Journal aims to facilitate the exchange of innovative ideas and empirical studies, contributing profoundly to the advancement of quality management practices. As it continues to evolve through its converged years from 2008 to 2024, the journal's dedicated readership is encouraged to delve into its rich repository of research that is pivotal for enhancing organizational performance and ensuring sustainable practices.

Journal of Service Theory and Practice

Shaping Tomorrow's Service Practices Today
Publisher: EMERALD GROUP PUBLISHING LTDISSN: 2055-6225Frequency: 6 issues/year

Journal of Service Theory and Practice is a leading academic journal published by Emerald Group Publishing Ltd, specializing in the dynamic and interdisciplinary field of service management. With its ISSN of 2055-6225 and an impressive Q1 ranking in Strategy and Management, this journal is dedicated to advancing the theoretical and practical understanding of service processes and innovations. The journal has been a vital resource since its inception in 2015 and aims to contribute profound insights to researchers, professionals, and students alike. Its commitment to open access ensures a wider dissemination of knowledge, fostering collaboration and engagement within the community. The Journal of Service Theory and Practice ranks in the 80th percentile within its Scopus category, reflecting its significance and impact in the broader fields of business and management. As the service economy continues to grow, this publication stands at the forefront, offering valuable perspectives that shape the future of service management.