Journal of Quality Assurance in Hospitality & Tourism

Scope & Guideline

Driving Academic Excellence in Service Standards

Introduction

Welcome to the Journal of Quality Assurance in Hospitality & Tourism information hub, where our guidelines provide a wealth of knowledge about the journal’s focus and academic contributions. This page includes an extensive look at the aims and scope of Journal of Quality Assurance in Hospitality & Tourism, highlighting trending and emerging areas of study. We also examine declining topics to offer insight into academic interest shifts. Our curated list of highly cited topics and recent publications is part of our effort to guide scholars, using these guidelines to stay ahead in their research endeavors.
LanguageEnglish
ISSN1528-008x
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Support Open AccessNo
CountryUnited States
TypeJournal
Convergefrom 2000 to 2024
AbbreviationJ QUAL ASSUR HOSP TO / J. Qual. Assur. Hosp. Tour.
Frequency6 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
Address2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND

Aims and Scopes

The Journal of Quality Assurance in Hospitality & Tourism aims to provide a comprehensive platform for the dissemination of research focused on quality assurance within the hospitality and tourism sectors. It emphasizes empirical studies, theoretical advancements, and practical applications that enhance service quality, customer satisfaction, and operational efficiency.
  1. Quality Assurance Mechanisms:
    The journal focuses on various mechanisms and frameworks for ensuring quality in hospitality and tourism services, including service quality models, customer satisfaction metrics, and performance evaluation techniques.
  2. Consumer Behavior Insights:
    Research on consumer behavior, preferences, and satisfaction levels is central to the journal, providing insights into how service quality impacts customer loyalty and overall experience.
  3. Sustainability and Responsible Tourism:
    The journal emphasizes sustainable practices within the hospitality and tourism industries, exploring how responsible tourism can enhance quality and contribute to community well-being.
  4. Technological Innovations:
    There is a strong focus on the role of technology, including digital tools, AI, and virtual reality, in improving service delivery, customer engagement, and operational efficiency in hospitality and tourism.
  5. Cultural and Social Dimensions:
    Research exploring the cultural, social, and emotional aspects of tourism experiences is highlighted, examining how these dimensions affect satisfaction and loyalty.
  6. Crisis Management and Recovery:
    The journal addresses the impact of crises, such as the COVID-19 pandemic, on the hospitality and tourism sectors, focusing on recovery strategies and resilience building.
The Journal of Quality Assurance in Hospitality & Tourism reflects emerging trends that align with contemporary challenges and innovations in the industry. These themes indicate a dynamic shift in research focus, embracing new methodologies and pressing issues.
  1. Impact of Technology on Service Delivery:
    There is a growing emphasis on how technological innovations, such as AI and virtual reality, are transforming service delivery and customer engagement in hospitality and tourism.
  2. Sustainable and Responsible Tourism Practices:
    Research on sustainability practices and their impact on service quality and customer satisfaction is increasingly prominent, highlighting the industry's response to environmental and social challenges.
  3. Post-Pandemic Recovery Strategies:
    Studies addressing recovery strategies following the COVID-19 pandemic are trending, focusing on resilience, crisis management, and adapting to new consumer behaviors.
  4. Cultural and Experiential Tourism:
    A notable increase in research on cultural tourism and experiential aspects of travel showcases the importance of emotional and immersive experiences for tourists.
  5. Consumer Behavior and Engagement in Digital Spaces:
    There is an emerging focus on understanding consumer behavior in the context of digital interactions, particularly through social media and online platforms, influencing travel decisions and brand loyalty.
  6. Health and Wellness Tourism:
    Research exploring health and wellness tourism, particularly in light of the pandemic, is gaining traction as consumers prioritize well-being during travel.

Declining or Waning

While the Journal of Quality Assurance in Hospitality & Tourism continues to explore a wide array of topics, certain themes have shown a decline in prominence over the recent years. These waning scopes may reflect shifting priorities within the field or a saturation of research in specific areas.
  1. Traditional Marketing Strategies:
    Research focused on conventional marketing strategies for hospitality and tourism has decreased, as the field increasingly emphasizes digital marketing and social media engagement.
  2. Basic Service Quality Assessments:
    Studies that merely assess basic service quality without integrating advanced models or customer experience frameworks have become less frequent, indicating a shift towards more nuanced analyses.
  3. Historical Tourism Studies:
    The focus on historical tourism studies, while still relevant, has waned in favor of contemporary issues such as sustainability and technology adoption.
  4. Generic Customer Satisfaction Surveys:
    Research using generic customer satisfaction surveys without specific contextual or industry relevance is declining, as scholars seek more tailored and insightful methodologies.
  5. Employee Satisfaction in Isolation:
    While employee satisfaction remains an important topic, studies that do not connect employee experiences to overall service quality and customer satisfaction are becoming less common.

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