Journal of Quality Assurance in Hospitality & Tourism
Scope & Guideline
Exploring Excellence in Service and Operations
Introduction
Aims and Scopes
- Quality Assurance Mechanisms:
The journal focuses on various mechanisms and frameworks for ensuring quality in hospitality and tourism services, including service quality models, customer satisfaction metrics, and performance evaluation techniques. - Consumer Behavior Insights:
Research on consumer behavior, preferences, and satisfaction levels is central to the journal, providing insights into how service quality impacts customer loyalty and overall experience. - Sustainability and Responsible Tourism:
The journal emphasizes sustainable practices within the hospitality and tourism industries, exploring how responsible tourism can enhance quality and contribute to community well-being. - Technological Innovations:
There is a strong focus on the role of technology, including digital tools, AI, and virtual reality, in improving service delivery, customer engagement, and operational efficiency in hospitality and tourism. - Cultural and Social Dimensions:
Research exploring the cultural, social, and emotional aspects of tourism experiences is highlighted, examining how these dimensions affect satisfaction and loyalty. - Crisis Management and Recovery:
The journal addresses the impact of crises, such as the COVID-19 pandemic, on the hospitality and tourism sectors, focusing on recovery strategies and resilience building.
Trending and Emerging
- Impact of Technology on Service Delivery:
There is a growing emphasis on how technological innovations, such as AI and virtual reality, are transforming service delivery and customer engagement in hospitality and tourism. - Sustainable and Responsible Tourism Practices:
Research on sustainability practices and their impact on service quality and customer satisfaction is increasingly prominent, highlighting the industry's response to environmental and social challenges. - Post-Pandemic Recovery Strategies:
Studies addressing recovery strategies following the COVID-19 pandemic are trending, focusing on resilience, crisis management, and adapting to new consumer behaviors. - Cultural and Experiential Tourism:
A notable increase in research on cultural tourism and experiential aspects of travel showcases the importance of emotional and immersive experiences for tourists. - Consumer Behavior and Engagement in Digital Spaces:
There is an emerging focus on understanding consumer behavior in the context of digital interactions, particularly through social media and online platforms, influencing travel decisions and brand loyalty. - Health and Wellness Tourism:
Research exploring health and wellness tourism, particularly in light of the pandemic, is gaining traction as consumers prioritize well-being during travel.
Declining or Waning
- Traditional Marketing Strategies:
Research focused on conventional marketing strategies for hospitality and tourism has decreased, as the field increasingly emphasizes digital marketing and social media engagement. - Basic Service Quality Assessments:
Studies that merely assess basic service quality without integrating advanced models or customer experience frameworks have become less frequent, indicating a shift towards more nuanced analyses. - Historical Tourism Studies:
The focus on historical tourism studies, while still relevant, has waned in favor of contemporary issues such as sustainability and technology adoption. - Generic Customer Satisfaction Surveys:
Research using generic customer satisfaction surveys without specific contextual or industry relevance is declining, as scholars seek more tailored and insightful methodologies. - Employee Satisfaction in Isolation:
While employee satisfaction remains an important topic, studies that do not connect employee experiences to overall service quality and customer satisfaction are becoming less common.
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