Service Business

Scope & Guideline

Elevating Service Management through Rigorous Scholarship

Introduction

Delve into the academic richness of Service Business with our guidelines, detailing its aims and scope. Our resource identifies emerging and trending topics paving the way for new academic progress. We also provide insights into declining or waning topics, helping you stay informed about changing research landscapes. Evaluate highly cited topics and recent publications within these guidelines to align your work with influential scholarly trends.
LanguageEnglish
ISSN1862-8516
PublisherSPRINGER HEIDELBERG
Support Open AccessNo
CountryGermany
TypeJournal
Convergefrom 2007 to 2024
AbbreviationSERV BUS / Serv. Bus.
Frequency4 issues/year
Time To First Decision-
Time To Acceptance-
Acceptance Rate-
Home Page-
AddressTIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY

Aims and Scopes

The journal 'Service Business' focuses on advancing the understanding of service management and business practices. It aims to explore the intricate relationships between service providers and consumers, emphasizing the importance of service quality, innovation, and value creation in various sectors.
  1. Service Quality and Customer Satisfaction:
    Research in this area investigates the determinants of service quality and its impact on customer satisfaction, including the effects of service recovery and customer forgiveness.
  2. Service Innovation and Technology:
    The journal addresses the role of innovation, particularly within the context of digital transformation and the integration of technologies like AI and machine learning in enhancing service delivery.
  3. Value Co-Creation:
    A significant focus is placed on the collaborative processes between service providers and customers in creating value, including the dynamics of service dyads and customer engagement.
  4. Employee Well-being and Performance:
    The journal explores the relationship between employee experiences, such as resilience and well-being, and their impact on service quality and organizational performance.
  5. Corporate Social Responsibility and Ethics:
    Papers often discuss the implications of corporate social responsibility on customer behavior and service firms' performance, highlighting ethical considerations in service practices.
  6. Sector-Specific Studies:
    Research includes sector-specific analyses, particularly in healthcare, tourism, and hospitality, examining unique challenges and innovations within these fields.
Recent publications in the 'Service Business' journal indicate a shift towards several emerging themes that reflect the evolving landscape of service management. These trends suggest a growing interest in innovative practices and the integration of technology in service delivery.
  1. Impact of Artificial Intelligence and Automation:
    There is an increasing focus on how AI and automation influence service quality, customer interactions, and operational efficiency, highlighting the importance of technology in modern service environments.
  2. Health and Well-being in Services:
    Research examining the intersection of health, well-being, and service delivery is on the rise, particularly in the context of healthcare services and employee well-being.
  3. Sustainability and Ethical Practices:
    Emerging studies emphasize sustainability in service practices and the role of ethical considerations in shaping consumer behavior and corporate strategies.
  4. Customer Engagement through Digital Platforms:
    The journal is seeing a trend towards understanding customer engagement in the context of digital platforms, including the impact of social media and online interactions on consumer behavior.
  5. Service Recovery and Resilience Strategies:
    There is a notable increase in research on service recovery strategies and the resilience of service employees, particularly in response to crises such as the COVID-19 pandemic.

Declining or Waning

While certain themes have gained traction in recent years, others appear to be diminishing in frequency or relevance within the journal's scope. This decline may suggest a shift in research priorities or a saturation of previously explored topics.
  1. Traditional Marketing Strategies:
    There is a noticeable decline in research focused on traditional marketing strategies within service businesses, as the emphasis shifts towards digital marketing and customer engagement through technology.
  2. Static Customer Segmentation:
    Studies that utilize static customer segmentation methods are becoming less common, with a growing preference for dynamic and behavior-based segmentation approaches.
  3. Service Operations Management:
    Research centered on traditional service operations management is waning, as newer methodologies and frameworks that integrate technology and innovation are taking precedence.
  4. Local Market Studies:
    Papers that focus exclusively on local market conditions without considering global or digital influences are less frequently published, reflecting a broader interest in international and digital service contexts.
  5. Service Design and Aesthetics:
    There appears to be a reduction in the exploration of service design aesthetics, with a shift towards more functional and user-centric design approaches influenced by technology.

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