Service Business
Scope & Guideline
Fostering Excellence in Service Business Research
Introduction
Aims and Scopes
- Service Quality and Customer Satisfaction:
Research in this area investigates the determinants of service quality and its impact on customer satisfaction, including the effects of service recovery and customer forgiveness. - Service Innovation and Technology:
The journal addresses the role of innovation, particularly within the context of digital transformation and the integration of technologies like AI and machine learning in enhancing service delivery. - Value Co-Creation:
A significant focus is placed on the collaborative processes between service providers and customers in creating value, including the dynamics of service dyads and customer engagement. - Employee Well-being and Performance:
The journal explores the relationship between employee experiences, such as resilience and well-being, and their impact on service quality and organizational performance. - Corporate Social Responsibility and Ethics:
Papers often discuss the implications of corporate social responsibility on customer behavior and service firms' performance, highlighting ethical considerations in service practices. - Sector-Specific Studies:
Research includes sector-specific analyses, particularly in healthcare, tourism, and hospitality, examining unique challenges and innovations within these fields.
Trending and Emerging
- Impact of Artificial Intelligence and Automation:
There is an increasing focus on how AI and automation influence service quality, customer interactions, and operational efficiency, highlighting the importance of technology in modern service environments. - Health and Well-being in Services:
Research examining the intersection of health, well-being, and service delivery is on the rise, particularly in the context of healthcare services and employee well-being. - Sustainability and Ethical Practices:
Emerging studies emphasize sustainability in service practices and the role of ethical considerations in shaping consumer behavior and corporate strategies. - Customer Engagement through Digital Platforms:
The journal is seeing a trend towards understanding customer engagement in the context of digital platforms, including the impact of social media and online interactions on consumer behavior. - Service Recovery and Resilience Strategies:
There is a notable increase in research on service recovery strategies and the resilience of service employees, particularly in response to crises such as the COVID-19 pandemic.
Declining or Waning
- Traditional Marketing Strategies:
There is a noticeable decline in research focused on traditional marketing strategies within service businesses, as the emphasis shifts towards digital marketing and customer engagement through technology. - Static Customer Segmentation:
Studies that utilize static customer segmentation methods are becoming less common, with a growing preference for dynamic and behavior-based segmentation approaches. - Service Operations Management:
Research centered on traditional service operations management is waning, as newer methodologies and frameworks that integrate technology and innovation are taking precedence. - Local Market Studies:
Papers that focus exclusively on local market conditions without considering global or digital influences are less frequently published, reflecting a broader interest in international and digital service contexts. - Service Design and Aesthetics:
There appears to be a reduction in the exploration of service design aesthetics, with a shift towards more functional and user-centric design approaches influenced by technology.
Similar Journals
Asia Pacific Journal of Public Administration
Connecting scholars and practitioners in public administration.Asia Pacific Journal of Public Administration, published by Routledge Journals, Taylor & Francis Ltd, is a leading peer-reviewed journal dedicated to advancing the field of public administration within the Asia-Pacific region. Established in 2004 and operating until 2024, this journal serves as a critical platform for disseminating high-quality research and innovative practices relevant to policymakers, scholars, and practitioners. With an impressive Scopus rank placing it in the 71st percentile among 232 journals in the realm of Public Administration, and categorized in Q2 in the 2023 rankings, it emerges as a key contributor to the discourse on governance, policy analysis, and administrative theory. The journal features a wide array of topics, including but not limited to public service delivery, local governance, and administrative reforms, ensuring its relevance to a diverse audience. Although it is not an Open Access journal, it continues to provide invaluable insights that resonate throughout the academic and professional landscapes. As a vital resource for researchers and professionals, the Asia Pacific Journal of Public Administration plays a crucial role in shaping contemporary public administration scholarship and practice.
International Journal of Quality and Service Sciences
Navigating Contemporary Challenges in Service ExcellenceThe International Journal of Quality and Service Sciences, published by Emerald Group Publishing Ltd, is a premier journal in the field of Business, Management, and Accounting. Established in 2009, this esteemed journal aims to provide a platform for the dissemination of high-quality research that advances both theoretical and practical aspects of quality and service sciences. With an impressive Q2 ranking in its category and positioned in the 84th percentile according to Scopus rankings, it is recognized for its significant contribution to the understanding and enhancement of service quality. Although Open Access options are not available, the journal remains committed to rigorous peer review and publishes articles that address contemporary challenges in service management. The journal's insights are essential for academics, practitioners, and students who seek to develop innovative solutions and improve service quality globally, making it a vital resource in the evolving landscape of management sciences.
International Journal of Bank Marketing
Elevating financial marketing practices with rigorous academic inquiry.International Journal of Bank Marketing, published by EMERALD GROUP PUBLISHING LTD, stands as a premier platform since 1983 for advancing the field of bank marketing and financial services. With an esteemed Q1 ranking in Marketing and a commendable Scopus rank of 33 out of 210, this journal highlights significant research that shapes the marketing strategies and operational practices of banking institutions globally. Its focus encompasses current trends, consumer behavior, and innovative marketing practices within the financial sector, making it an essential read for researchers, professionals, and students eager to expand their understanding of market dynamics. Though not an open access publication, its rigorous peer-reviewed articles, available to subscribers, ensure high-quality contributions that push the boundaries of academic inquiry and practical application. The journal's influence continues to grow, prompting critical discourse and inspiring future research in this vital area of study.
Quality-Access to Success
Championing Research for Quality AssuranceQuality-Access to Success is a distinguished journal published by SOC ROMANA PENTRU ASIGURAREA CALITATII, specialized in the fields of business, management, and international management. With an ISSN of 1582-2559 and E-ISSN of 2668-4861, this journal serves as a critical platform for academic discourse, focusing on the intersection of quality management and organizational performance. Despite its current classification in Q4 across its respective categories, the journal has demonstrated a commitment to fostering innovative research and promoting best practices in quality assurance within various industries. As it transitions into its converged years spanning from 2009 to 2024, Quality-Access to Success stands as a valuable resource for researchers, professionals, and students striving to enhance their understanding of quality management. By offering open access options and aiming to broaden its impact within the business and management arenas, this journal is poised to contribute significantly to the evolving landscape of quality assurance and management studies.
Human Service Organizations Management Leadership & Governance
Exploring Strategies for Impactful GovernanceHuman Service Organizations Management Leadership & Governance is a premier journal dedicated to advancing the field of human services through rigorous research and insightful analysis. Published by Routledge Journals, Taylor & Francis Ltd, this journal provides a platform for scholars, practitioners, and students to explore critical issues affecting management, leadership, and governance within human service organizations. With an impressive impact reflected in its Q2 categorization across multiple disciplines including Health (social science) and Public Administration, this journal ranks notably well in Scopus, showcasing its influence and reach within academia. Operating under an Open Access model, it embodies a commitment to disseminating knowledge widely, ensuring that valuable insights are accessible to all. Covering a timeline from 2014 to 2024, the journal emphasizes the importance of collaborative strategies and innovative governance practices for improving human service delivery in a changing socio-economic landscape. For researchers and professionals seeking to contribute to or engage with this vital field, Human Service Organizations Management Leadership & Governance stands as a crucial resource that fosters dialogue and drives forward-thinking solutions.
Journal of Hospitality Marketing & Management
Navigating the Complexities of Hospitality Marketing Excellence.The Journal of Hospitality Marketing & Management, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is an esteemed scholarly platform dedicated to advancing the understanding of marketing and management practices within the hospitality industry. With an ISSN of 1936-8623 and E-ISSN 1936-8631, this journal has established itself as a premier resource for researchers, practitioners, and students alike, maintaining a Q1 ranking across multiple categories such as Management Information Systems, Marketing, and Tourism, Leisure and Hospitality Management. The journal serves as a vital forum for innovative research and insightful contributions, making it indispensable for those looking to stay at the forefront of developments in hospitality marketing strategies and operational management. With its impressive Scopus rankings, including a remarkable rank of #4 in Marketing and #3 in Management Information Systems, the Journal of Hospitality Marketing & Management not only upholds rigorous academic standards but also actively interfaces with practitioners in the industry, ensuring that its findings are relevant and applicable. Given its continuous evolution and converged years spanning from 2010 to 2024, this journal is committed to reflecting and shaping the future of hospitality marketing and management in an increasingly complex global context.
Innovative Marketing
Connecting Research and Practice in Marketing ExcellenceInnovative Marketing, with ISSN 1814-2427 and E-ISSN 1816-6326, is a prestigious open-access journal published by LLC CPC BUSINESS PERSPECTIVES since 2005, located in Sumy, Ukraine. It serves as a pivotal platform for researchers, professionals, and academics focusing on the dynamic intersections of marketing, technology, and innovation. With a commitment to advancing contemporary marketing practices, the journal's scope encompasses a rich range of topics, positioning it within impressive category quartiles—ranked Q3 in Economics, Econometrics and Finance, Management of Technology and Innovation, and Marketing as of 2023. The journal's stature is further affirmed by its Scopus rankings, achieving a percentile of 80th in Social Sciences - Law and 70th in Social Sciences - Social Sciences (miscellaneous). By offering open access to research, Innovative Marketing seeks to facilitate meaningful dialogue and disseminate knowledge that informs and inspires the marketing community globally. Join us in shaping the future of marketing innovation!
JOURNAL OF SERVICE RESEARCH
Unveiling the complexities of service dynamics.JOURNAL OF SERVICE RESEARCH, published by SAGE PUBLICATIONS INC, is a premier interdisciplinary journal dedicated to advancing the understanding of service-related research. With its ISSN 1094-6705 and E-ISSN 1552-7379, this journal caters to a vibrant community of researchers, professionals, and students within the fields of Information Systems, Organizational Behavior, and Sociology and Political Science. Recognized for its high impact and rigor, it ranks in the top quartiles (Q1) across multiple categories, including a remarkable position as #3 in Sociology and Political Science and Organizational Behavior and Human Resource Management. The journal’s contributions fuel academic dialogue and innovation within the service research landscape, making it an essential resource for those aiming to explore contemporary challenges and advancements in the sector. For scholars seeking to publish impactful findings or stay abreast of the latest in service research, the JOURNAL OF SERVICE RESEARCH offers invaluable insights and research opportunities. Join the conversation and access a wealth of knowledge shaping the future of service studies.
INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION
Transforming Public Administration through Scholarly DiscourseInternational Journal of Public Administration, published by Routledge Journals, Taylor & Francis Ltd, is a leading peer-reviewed journal that has significantly contributed to the fields of Public Administration and Business Management since its inception in 1979. With an ISSN of 0190-0692 and an E-ISSN of 1532-4265, this esteemed journal presents rigorous research and innovative practices essential for understanding complex governance and management challenges. The 2023 Scopus rankings highlight its relevance, positioning it at Q2 in both Business and International Management and Public Administration, with notable percentiles of 65th and 73rd, respectively. As a valuable resource for researchers, professionals, and students, the journal encourages scholarly discourse that enhances public service delivery and promotes effective management policies in diverse settings. With access options limited, readers are urged to take advantage of its rich archive and current articles as they engage with critical issues shaping public administration today.
Journal of Hospitality and Tourism Technology
Transforming hospitality through technology.Journal of Hospitality and Tourism Technology, published by Emerald Group Publishing Ltd, stands as a premier platform dedicated to advancing the fields of hospitality and tourism through the lens of technology. With an impressive impact factor reflecting its significance, this journal has been classified as Q1 in key categories such as Computer Science Applications, Information Systems, and Tourism, Leisure and Hospitality Management. Operating from the United Kingdom, the journal aims to explore innovative technological solutions designed to enhance operational efficiency and the overall customer experience in the hospitality sector. Researchers, professionals, and students alike will find this journal invaluable for gaining insights into current trends, challenges, and advancements, contributing to a deeper understanding of the intersection of technology and tourism management. With a rich history spanning from 2010 to 2024, the Journal of Hospitality and Tourism Technology continues to be at the forefront of scholarly exploration, helping shape the future of its diverse and dynamic field.