THEORY INTO PRACTICE
Scope & Guideline
Empowering Educators through Research Insights
Introduction
Aims and Scopes
- Service Innovation and Development:
The journal emphasizes research on innovative service practices, the design and implementation of new service offerings, and the role of technology in service development. - Consumer Behavior and Experience:
A core focus is understanding customer behavior, experiences, and the emotional dynamics in service interactions, ensuring that insights are applicable to real-world scenarios. - Employee Engagement and Performance:
Research on employee dynamics, including emotional labor, empowerment, and the impact of organizational practices on service delivery is a vital area, aiming to enhance employee well-being and performance. - Digital Transformation in Services:
The journal explores the impact of digital technologies on service delivery, including artificial intelligence, chatbots, and digital platforms, focusing on how these innovations can improve customer experiences. - Sustainability and Ethical Practices in Services:
A commitment to examining the role of sustainability and ethical considerations in service practices, encouraging research that aligns with contemporary social and environmental challenges.
Trending and Emerging
- Integration of Artificial Intelligence in Services:
A significant trend is the exploration of AI technologies in service delivery, assessing their impact on customer experience and operational efficiency, and discussing both opportunities and challenges. - Emotional and Psychological Aspects of Service Interactions:
There is a growing interest in the emotional and psychological dimensions of service interactions, focusing on employee well-being, customer emotions, and the relational dynamics that influence service outcomes. - Sustainable and Responsible Service Practices:
Research is increasingly addressing sustainability in service operations, with a focus on ethical practices and the role of services in contributing to sustainable development goals. - Omnichannel Retailing and Customer Experience:
The rise of omnichannel strategies is a key theme, examining how businesses can create cohesive customer experiences across multiple platforms and touchpoints. - Value Co-Creation and Collaborative Service Models:
Emerging research focuses on collaborative approaches to service delivery, emphasizing the role of customers and other stakeholders in the co-creation of value.
Declining or Waning
- Traditional Marketing Approaches:
Research centered on conventional marketing strategies is becoming less prominent as the journal shifts towards more innovative and technology-driven approaches to service marketing. - Service Recovery as a Standalone Concept:
While service recovery remains important, the focus on it as a distinct area is waning, with more integrated approaches being favored that consider recovery within broader customer experience frameworks. - Static Organizational Structures:
Themes exploring rigid organizational structures in service firms are less frequently addressed, as contemporary research leans towards dynamic and adaptive organizational models that respond to market changes. - Customer Satisfaction Metrics Alone:
The trend is moving away from solely measuring customer satisfaction as an outcome, towards a more holistic understanding of customer engagement and long-term relationships. - Generic Service Quality Models:
There is a declining emphasis on one-size-fits-all service quality frameworks, with researchers instead focusing on context-specific and personalized quality measures.
Similar Journals
International Journal of Contemporary Hospitality Management
Transforming the Landscape of Hospitality ManagementThe International Journal of Contemporary Hospitality Management, published by Emerald Group Publishing Ltd, stands as a leading peer-reviewed journal in the field of hospitality management, tourism, and leisure. With an impressive Scopus rank of #11 out of 146, placing it in the top 92nd percentile of its category, this journal has established a firm foothold in the academic community since its inception in 1989. The journal publishes high-quality research that addresses contemporary issues affecting the hospitality and tourism sectors, making it an essential resource for researchers, industry professionals, and students alike. Although it does not operate under an open access model, the journal ensures wide reach and readership through its comprehensive subscription service. The International Journal of Contemporary Hospitality Management continues to play a pivotal role in advancing knowledge and best practices within the dynamic landscape of hospitality, leisure, and tourism management.
JOURNAL OF STRATEGIC INFORMATION SYSTEMS
Driving Strategic Management with Innovative Information SolutionsJOURNAL OF STRATEGIC INFORMATION SYSTEMS, published by Elsevier, is a premier journal dedicated to the field of Information Systems, focusing on the intersection of strategic management and information technology. Established in 1991, this journal serves as a vital platform for presenting cutting-edge research and innovative practices that advance the understanding and application of information systems within organizations. With an impressive Q1 categorization in areas such as Information Systems, Management Information Systems, and Information Systems and Management for 2023, it firmly positions itself among the top journals in its field, boasting high visibility and a rigorous peer-review process. Its Scopus rankings are equally outstanding, with a 95th percentile rank in several relevant categories, indicating its influence and contribution to research and practice. Scholars and practitioners alike are encouraged to access this journal for its wealth of knowledge, insights, and case studies designed to bridge theory and practice in strategic information systems. At RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS, this journal continues to foster critical dialogues and research that shape the future of information systems in the global business landscape.
PUBLIC PERSONNEL MANAGEMENT
Elevating Standards in Public Personnel ManagementPUBLIC PERSONNEL MANAGEMENT, published by SAGE Publications Inc., is a renowned scholarly journal dedicated to the advancement of research in the fields of public administration, human resource management, and organizational behavior. With an impressive impact factor that places it in the Q1 category across various relevant disciplines—including Management of Technology and Innovation, Organizational Behavior, and Public Administration—this journal serves as a pivotal resource for academics, practitioners, and policy-makers alike. The journal’s scopus ranking reflects its significant contribution to the social sciences, particularly in public administration, where it ranks #39 of 232 within its category, accommodating the highest percentile benchmarks. Established in 1973, it has continuously provided critical insights, empirical research, and theoretical discussions aimed at enhancing public personnel management practices. Though not currently an open-access journal, its comprehensive coverage makes it indispensable for those seeking to explore innovative approaches and best practices in public sector personnel management. With SAGE's commitment to high-quality publishing, PUBLIC PERSONNEL MANAGEMENT exemplifies excellence and relevance within social science research and its application.
Service Business
Transforming Theory into Practice in the Service SectorService Business, published by SPRINGER HEIDELBERG, is a leading academic journal that has been at the forefront of research in the fields of business and international management since its inception in 2007. With an impressive Impact Factor and maintaining a Q1 category ranking in Business and International Management, this journal provides a vital platform for scholars and professionals to explore and disseminate advanced theories, empirical studies, and practical case analyses related to service management. The journal's commitment to high-quality, peer-reviewed research is reflected in its Scopus ranking, where it ranks 59th in Business and International Management and 74th in Strategy and Management, placing it within the top echelon of its field. Although it currently does not offer Open Access, Service Business remains crucial for anyone interested in understanding the complexities and innovations in service sector dynamics. Researchers, practitioners, and students alike will find a rich resource for insights and developments that shape the future of service-oriented business practices.
Journal of Hospitality and Tourism Technology
Innovating the future of tourism management.Journal of Hospitality and Tourism Technology, published by Emerald Group Publishing Ltd, stands as a premier platform dedicated to advancing the fields of hospitality and tourism through the lens of technology. With an impressive impact factor reflecting its significance, this journal has been classified as Q1 in key categories such as Computer Science Applications, Information Systems, and Tourism, Leisure and Hospitality Management. Operating from the United Kingdom, the journal aims to explore innovative technological solutions designed to enhance operational efficiency and the overall customer experience in the hospitality sector. Researchers, professionals, and students alike will find this journal invaluable for gaining insights into current trends, challenges, and advancements, contributing to a deeper understanding of the intersection of technology and tourism management. With a rich history spanning from 2010 to 2024, the Journal of Hospitality and Tourism Technology continues to be at the forefront of scholarly exploration, helping shape the future of its diverse and dynamic field.
Journal of Quality Assurance in Hospitality & Tourism
Advancing Quality Assurance for a Thriving IndustryJournal of Quality Assurance in Hospitality & Tourism, published by ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, is a pivotal platform dedicated to advancing knowledge and research in the dynamic fields of hospitality and tourism. Since its inception in 2000, the journal has consistently provided a comprehensive forum for the dissemination of scholarly work that addresses quality assurance issues, underpinning the importance of excellence in service delivery within the industry. With an impressive Scopus ranking of #35 out of 146 in the category of Business, Management and Accounting, and a commendable Q2 ranking in the Tourism, Leisure and Hospitality Management quartile, this journal is recognized for its impactful contributions and commitment to high academic standards. Researchers, academics, and industry professionals will find the journal invaluable for its wealth of information, innovative methodologies, and insightful analyses that collectively shape the future of hospitality and tourism. Although it does not operate under an open access model, the journal remains an essential resource for those aiming to elevate the quality of service and operational standards within their respective sectors.
SERVICE INDUSTRIES JOURNAL
Advancing the Frontiers of Service ManagementSERVICE INDUSTRIES JOURNAL is a leading academic publication dedicated to advancing knowledge in the fields of management, strategy, and innovation within the service sector. Published by Routledge Journals, Taylor & Francis Ltd, this esteemed journal has established itself as a key resource for researchers and professionals alike, evidenced by its impressive Q1 quartile rankings in both Management of Technology and Innovation and Strategy and Management categories. With a Scopus rank of #4 out of 289 in its pertinent field, and a 97th percentile rank in strategy, the journal offers a platform for rigorous empirical research, comprehensive theoretical discussions, and practical insights. Although it does not currently offer open access options, the journal's commitment to quality and relevance makes it indispensable for anyone aiming to understand and navigate the complexities of service industries. As the journal continues to publish high-impact research from its inception in 1983 to the present, it remains a cornerstone for scholars and practitioners striving to innovate and enhance strategic frameworks within the service domain.
JOURNAL OF INFORMATION SYSTEMS
Driving Excellence in Information Systems ResearchJOURNAL OF INFORMATION SYSTEMS is a prestigious academic journal published by the American Accounting Association, dedicated to advancing the field of information systems within the context of accounting and management. With an ISSN of 0888-7985 and an E-ISSN of 1558-7959, this journal has been a vital resource since its inception, now converging from 2009 to 2024. It boasts an impressive impact in several relevant categories, achieving Q2 status in fields such as Accounting, Information Systems, and Management Information Systems, showcasing its influence among peers. Moreover, it maintains a commendable ranking in various Scopus categories, including a rank of #69 in Accounting and #55 in Management Information Systems, placing it in the 61st and 58th percentile, respectively. Although it is not an open-access journal, the JOURNAL OF INFORMATION SYSTEMS remains an essential platform for researchers, professionals, and students aiming to explore case studies, theoretical insights, and practical applications in the dynamic field of information systems and technology management.
International Journal of Bank Marketing
Shaping the landscape of banking through strategic marketing insights.International Journal of Bank Marketing, published by EMERALD GROUP PUBLISHING LTD, stands as a premier platform since 1983 for advancing the field of bank marketing and financial services. With an esteemed Q1 ranking in Marketing and a commendable Scopus rank of 33 out of 210, this journal highlights significant research that shapes the marketing strategies and operational practices of banking institutions globally. Its focus encompasses current trends, consumer behavior, and innovative marketing practices within the financial sector, making it an essential read for researchers, professionals, and students eager to expand their understanding of market dynamics. Though not an open access publication, its rigorous peer-reviewed articles, available to subscribers, ensure high-quality contributions that push the boundaries of academic inquiry and practical application. The journal's influence continues to grow, prompting critical discourse and inspiring future research in this vital area of study.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
Fostering Quality Management for Sustainable SuccessTOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, an esteemed journal published by Routledge Journals, Taylor & Francis Ltd, serves as a crucial platform for the dissemination of innovative research in the field of quality management and business excellence. With an ISSN of 1478-3363 and an E-ISSN of 1478-3371, this journal has been at the forefront of academic inquiry since its inception in 2003 and continues to make significant contributions through 2024. Recognized with a prestigious Q1 ranking in the 2023 category of Business, Management and Accounting, it currently holds an impressive rank of #25 out of 218 in Scopus, placing it in the 88th percentile. Researchers, professionals, and students benefit from its rigorous peer-reviewed articles that explore contemporary challenges and trends in business management. While the journal does not offer open access, it remains widely respected for its in-depth analyses and practical insights, making it an indispensable resource for those committed to the pursuit of excellence in business practices.